Global Account Director

ZENITH; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A global communications agency in London seeks an experienced Global Account Director for the Electrolux account. This role focuses on managing client relationships, overseeing governance and deliverables, and ensuring collaboration among teams. The ideal candidate has a strong background in media agency environments and excellent organizational skills. The position offers a hybrid working model with extensive benefits including wellness days and family-friendly policies.

Benefits

Work Your World opportunity

Reflection Days

HELP@HAND benefits

Family-friendly policies

Flexible working and birthday day off

Great local discounts

Qualifications

• Strong experience within a media agency environment.
• Familiarity with managing complex global clients.
• Background in account management preferred.

Responsibilities

• Act as day-to-day global contact for Electrolux clients.
• Lead the governance and oversight of ways of working.
• Manage key client deliverables and reporting.
• Ensure smooth collaboration across regions and teams.

Skills

Excellent PowerPoint and Excel skills

Clear and concise communication

Meticulous attention to detail

Proactive and collaborative mindset

Ability to manage multiple stakeholders

Job description

Company description

We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we’re great, but as a team we’re unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI.

Zenith International is the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide.

We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Adobe, Reckitt, TikTok, Edrington, Coty and Electrolux.

Our Commitment
At Zenith International, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and help drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences.

We are committed to encouraging our talent to participate in Publicis Groupe’s wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company’s many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network.

Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers.

Overview

About the client....

Electrolux is a global leader in home appliances, with over 100 years of heritage. Headquartered in Stockholm, Sweden, Electrolux Group had sales of SEK 136 billion in 2024 and employs 41,000 people worldwide. Its shares are listed on Nasdaq OMX Stockholm.

Under renowned brands including Electrolux, AEG, and Frigidaire, the Group sells household products in over 120 markets annually. Its product portfolio spans refrigerators, freezers, ovens, cookers, hobs, hoods, microwaves, dishwashers, washing machines, tumble dryers, vacuum cleaners, air conditioners, air purifiers, and small domestic appliances.

Zenith has partnered with Electrolux for more than 20 years, supporting a global media remit (excluding North America). The account is run through a hybrid operating model, with central oversight and governance from the London-based team and local market teams delivering tailored, market-specific planning and activation.

This is a large and complex account with a wide international footprint. The role offers exposure to a rich mix of brand and performance media, cross-regional collaboration, and opportunities to shape the future of global client servicing.

Responsibilities

About the work....

You will be the main day-to-day point of contact for our Electrolux global clients and will work across all areas of account management — including client relationship management, governance, ways of working, reporting and commercial forecasting.

This is a highly collaborative role, working closely with both global stakeholders and local market teams. You will also partner hand-in-glove with another Global Account Director responsible for agency network management to ensure alignment across teams and markets.

With a newly restructured operating model, this is an exciting opportunity for someone to shape the client services function, bring fresh thinking, and make the role their own.

You will be reporting to the Global Managing Partner.

Key Responsibilities

• Act as day-to-day global contact for Electrolux clients, building strong, trusted relationships
• Lead the governance and oversight of ways of working across regions and teams
• Manage and evolve key client deliverables, including reporting frameworks, performance updates, and commercial tracking
• Ensure smooth collaboration between local markets, global stakeholders and specialist teams
• Work closely with your counterpart to align on network coordination and regional priorities
• Line manage and develop an Account Manager and Account Executive
• Champion operational excellence and proactively identify opportunities to improve client satisfaction and team output
• Maintain an eye on commercial opportunities, working closely with leadership to flag potential growth areas
• Own the monthly client satisfaction dip survey process: distributing to key stakeholders, analysing results, tracking trends, and developing action plans to address feedback and continuously improve client experience
• Commercial reporting and delivery including revenue forecast, time tracking, AVB and FX rates distribution
• External client meetings, including owning agendas and follow up actions
• Producing content for global Top-to-Top meetings
• Media academy training roadmap and coordination

Qualifications

What you need to succeed....

- Strong experience within a media agency environment; global account experience is a plus

- Background in account management; planning experience is also helpful but not essential

- Familiarity with managing complex global or multi-market clients

Skills

- Excellent PowerPoint and Excel skills

- Clear, concise and confident verbal and written communication

- Meticulous attention to detail and strong organisational skills

- Proactive and collaborative mindset, with a solutions-oriented approach

- Able to work at pace while managing multiple stakeholders and priorities

- Comfortable line managing and supporting junior talent

Mindset

- Calm under pressure, client-first, and focused on building strong internal and external relationships

- Motivated by improving operations and delivering high-quality work

- Brings energy, curiosity and professionalism to the role

Additional information

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).