Glasgow Store Crew

TN United Kingdom; Glasgow; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player seeks enthusiastic individuals to join their store crew in Glasgow. This part-time role is perfect for those who love interacting with customers and providing exceptional service. You'll be the face of the business, ensuring every customer has a memorable experience while learning about products and promotions. With a focus on equality and inclusion, the company fosters a supportive environment where you can thrive. Enjoy competitive benefits, including generous holiday allowances and discounts, while contributing to a positive workplace culture.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform with discounts

Access to THRIVE learning system

Dental insurance (employee funded)

Pension scheme

24/7 support from EAP services

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Customer service experience is desirable but not essential.
• Excellent interpersonal and communication skills are important.

Responsibilities

• Greet and serve customers in a friendly manner.
• Assist with sales, orders, and processing deliveries.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Positive Attitude

Education

High School Diploma

Job description

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Job: Store Crew

Location: Glasgow

Job Type: Permanent, Part-time (16 hours)

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will attentively learn about our products to assist customers effectively.

Role Responsibilities

1. Greet and thank customers warmly, ensuring a memorable experience.
2. Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales.
3. Handle sales, orders, and refunds efficiently at the tills.
4. Assist with processing deliveries and stock replenishment.
5. Maintain shop floor and back of house tidiness.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Follow all company policies and GDPR procedures.

Competencies

1. Deliver excellent customer service focused on customer needs and satisfaction.
2. Show passion and enthusiasm for the FatFace brand, embodying its values.
3. Align with the company's social and environmental missions and act accordingly.
4. Provide genuine, authentic interactions.
5. Act with integrity and demonstrate understanding of others.
6. Respect and value team members at all levels.
7. Be proactive and positive within the team environment.
8. Use humour appropriately to build relationships.
9. Encourage customers to explore multichannel shopping options.
10. Maintain operational standards across all areas including deliveries, visual merchandising, health and safety, and stock management.

Experience

1. Customer service experience is desirable but not essential.
2. Excellent interpersonal and communication skills.
3. Positive attitude and proactive approach.
4. Ability to work well under pressure and manage time effectively.
5. Ability to work independently and as part of a team.

Benefits of working with us

1. 25 days holiday plus bank holidays.
2. Generous monthly discount allowance.
3. Perkbox platform with discounts, wellbeing content, and more.
4. Access to THRIVE learning system from day one.
5. Dental insurance (employee funded).
6. Pension scheme.
7. 24/7 support from EAP services.
8. Sick pay allowances.
9. Sabbatical leave based on service.
10. Enhanced family-friendly policies, including maternity leave.
11. Refer a friend scheme.