Glasgow Crew Team Lead

FatFace; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fashion retailer in Glasgow is seeking a Crew Team Leader to manage daily operations and deliver exceptional customer service. The ideal candidate will have proven leadership skills and experience in a customer service environment. Benefits include 25 days holiday, generous discounts, and a supportive workplace culture.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox access

Dental insurance

Pension scheme

24/7 EAP support

Sabbatical leave based on length of service

Enhanced family-friendly policies

Qualifications

• Proven ability to lead a team effectively.
• Experience in a customer service environment is essential.
• Excellent interpersonal, organisational, and communication skills.

Responsibilities

• Provide exceptional service to customers.
• Resolve customer issues effectively.
• Delegate tasks and manage daily store operations.

Skills

Leadership

Customer Service

Time Management

Interpersonal Skills

Job description

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Role: Crew Team Leader

Location: Glasgow

Contract Type: Permanent, Full-Time (40 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we?

For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion aren’t just aspirations but standards. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview:

As Crew Team Leader, you are part of the management team with clearly defined roles and responsibilities to ensure the store operates safely, the team is managed effectively, and we deliver excellent service.

Role Responsibilities:

1. Always provide exceptional service, using your knowledge to help customers find the best products for in-store and multi-channel sales.
2. Resolve customer issues effectively, promptly, and positively at the store level.
3. Provide efficient and attentive service at the tills, processing POS transactions and thanking customers.
4. Build customer loyalty and encourage repeat business through opt-in at the POS.
5. Delegate tasks and demonstrate leadership to team members, alongside managing daily store operations.
6. Understand the commercial aspects of retail, including reading reports, analysing data, and making informed decisions.
7. Ensure the store is set to visual guidelines, contributing to standards through product presentation, replenishment, housekeeping, and seasonal setups.
8. Safeguard the business by ensuring full compliance with policies, procedures, loss prevention, and health & safety, especially in the absence of management.
9. Stay up-to-date with company products, activities, and promotions, implementing changes as needed.

Role Competencies:

1. Proven ability to lead a team effectively and be recognized as a leader among peers.
2. Experience in a customer service environment is essential.
3. Experience with POS management, daily banking procedures, and meeting deadlines.
4. Excellent interpersonal, organisational, and communication skills.
5. Positive, collaborative attitude with confidence in taking initiative and working independently.
6. Ability to work productively under pressure, quickly learn new tasks, and retain information.
7. Team player, eager to participate in team activities and initiatives.
8. Strong time management skills.
9. Demonstrates passionate commitment to the brand.

Benefits of working with us:

1. 25 days holiday plus bank holidays (pro rata).
2. Generous monthly discount allowance.
3. Perkbox access from day one, including online discounts, home workouts, wellbeing content, and brand discounts.
4. THRIVE learning system with thousands of learning resources.
5. Dental insurance (employee-funded).
6. Pension scheme.
7. EAP support available 24/7 (UNUM/Retail Trust/Fashion Textiles Support).
8. Sick pay allowances.
9. Sabbatical leave based on length of service.
10. Enhanced family-friendly policies, including maternity leave.
11. Refer-a-friend scheme.