Giorgio Armani Deputy Business Manager, Selfridges London (37.5 Hours)

L'OREAL GROUP; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading beauty company is seeking a Deputy Business Manager for Giorgio Armani Beauty in London. The role involves managing team performance, delivering excellent customer service, and contributing to sales targets. Candidates should be passionate about beauty, excellent at building relationships, and driven to innovate in retail experiences. This position offers competitive compensation, extensive benefits, and opportunities for career growth.

Benefits

Competitive salary

Commission scheme

Staff product discounts

30 days holiday

Health benefits

Referral bonuses

Sustainability initiatives

Qualifications

• Passionate about beauty and sharing expertise.
• Strong relationship-building skills with customers.
• Experience in coaching and developing team members.

Responsibilities

• Support team onboarding and training.
• Track team performance and suggest improvements.
• Deliver exceptional customer service and experiences.

Skills

Passion for beauty

Relationship building

Coaching and development

Social media savvy

Driven and ambitious

Brand advocacy

Job description

Giorgio Armani Beauty Deputy Business Manager

Giorgio Armani Beauty is more than makeup; it's a philosophy of perfecting natural beauty for everyone. We believe in empowering individuals, regardless of identity or background, to express their confidence and achieve their most flawless selves. Driven by a commitment to innovation, precision, and the art of subtle enhancement, we offer a world of sophisticated products and expert techniques, inspiring self-assurance, and the pursuit of timeless beauty for all.

Join us in shaping the future of beauty, where artistry meets science, and become a part of a brand that celebrates the power and individuality of every person.

Who we are looking for:

• A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
• A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
• A Trendsetter: Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
• A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.
• A Brand Ambassador: You're a true believer in the Giorgio Armani Beauty mission and values. You're passionate about our iconic brand and can't wait to represent them.

What you will be doing:

• People Management and Development: Supporting Team Onboarding and Training, Performance Monitoring, and Performance Feedback Support.

Specific responsibilities include:

• Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on the job coaching, supporting their ongoing development.
• Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
• Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.

Elevating Customer Experience

• Embodying Brand Excellence: Act as a Armani Beauty brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Deliver the Armani Beauty Service Experience: Ensure that the team are delivering the Armani Beauty service model, delivering exceptional customer service and experiences.

Driving Retail Performance

• Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
• Creating and Executing Engaging Events: Support the planning and execution of engaging events and animations that drive customer excitement for Armani Beauty.
• Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
• Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.

Operational Excellence

• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development

Invest in Your Future with L'Oréal Luxe

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
• Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
• On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities: Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.

Benefits and Rewards

Be Rewarded, Be Valued, Be L'Oréal

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.