Gilpin Hotel & Lake House Spa Therapist Windermere Gilpin Hotel & Lake House Spa & Loisirs 26 m[...]

Relais & Châteaux; Windermere; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a prestigious luxury hotel that offers a harmonious blend of comfort and elegance. As a spa professional, you'll provide top-notch treatments and ensure guests enjoy a memorable experience. With a focus on exceptional customer service, you'll work in a dynamic environment where your skills in teamwork and communication will shine. This role not only offers competitive pay but also a range of enticing perks, including on-site parking and gym membership. If you're passionate about wellness and hospitality, this is the perfect opportunity to grow in your career.

Benefits

Canteen

Company Events

Company Pension

Discounted or Free Food

Employee Discount

Subsidised Travel

Gym Membership

On-site Parking

Relocation Assistance

Staff Transport

Qualifications

• Experience in a similar establishment preferred.
• Ability to work under pressure and independently.

Responsibilities

• Perform spa treatments and maintain high standards.
• Manage spa reservations and assist with daily operations.
• Upsell treatments and retail products to enhance guest experience.

Skills

Customer Service

Teamwork

Communication

Time Management

Flexibility

Education

Relevant Treatment Qualifications

Job description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Role Responsibilities

• Perform treatments in Spa Space, Jetty Spa, Guests Spa Lodges and Suites.
• Maintain good knowledge of all spa treatments and products used in the spa, including ESPA and Pure Lakes.
• Provide all spa treatments to the highest standards, adhering to treatment protocols. (In-house and ESPA training provided.)
• Conduct full consultations with guests, understanding contraindications.
• Host spa trails and oversee guest use of spa facilities.
• Upsell treatments and retail products to enhance guest experience and generate revenue.
• Recognize and celebrate guests' special occasions.
• Manage spa reservations, respond to emails promptly, and send confirmation emails.
• Assist the Spa Manager with daily operations and report to the Spa Manager or deputy in their absence.
• Maintain excellent time management and knowledge of hotel practices.
• Report low stock levels of products and consumables impacting treatments.
• Keep spa areas clean and well-presented, ensure products are topped up, and laundry is managed properly.
• Report guest issues promptly to the Spa Manager and on Gilpin Academy.
• Process charges through EPOS system and PDQ, and achieve retail targets.
• Unpack and store stock upon arrival.
• Complete daily handovers and end-of-day banking.
• Report health and safety risks and adhere to safety standards.
• Assist other departments when required and maintain a tidy, safe working environment.
• Maintain professional appearance and personal hygiene at all times.

Candidate Requirements

• Previous experience in a similar establishment preferred.
• Relevant treatment qualifications.
• Face-to-face guest interaction experience essential.
• Strong teamwork and communication skills.
• Flexibility to work weekends and holidays.
• Exceptional customer service and listening skills.
• Ability to work under pressure and independently.
• Excellent organizational skills and motivation.
• Willingness to undertake additional duties as needed.
• Good health and fitness levels required.
• Ability to act as First Aid Aider or Fire Warden if necessary.

Salary: £12.25 to £13.25 per hour (approx. £25,480 to £27,560 pro-rata)

Gratuities are allocated based on development tiers, with average projected earnings from £240 to £550 per month, pro-rata.

Plus commission on retail sales.

Hours: 40 hours per week, with part-time options available.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available.

Staff transport provided free between staff accommodations and hotel.