Gifting & Sales Advisor

Joma Jewellery and Katie Loxton; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading gifting retailer in Milton Keynes seeks a Gifting & Sales Advisor to deliver exceptional customer experiences. You will connect with customers, provide personalised recommendations, and become a specialist in bespoke personalisation services. Candidates with a passion for accessories and excellent communication skills are encouraged to apply. This role offers a competitive hourly rate and several benefits including generous staff discounts.

Benefits

Hourly rate of £12.25

25 days holiday rising to 27

Generous staff discount

Opportunities for development

Qualifications

• Passionate about accessories and jewellery.
• Friendly and enthusiastic demeanor.
• Ability to deliver exceptional customer experiences.

Responsibilities

• Deliver an exceptional and heartfelt customer experience.
• Build genuine connections with customers.
• Act as a personalisation specialist.

Skills

Customer service

Personalisation expertise

Product knowledge

Storytelling

Job description

Overview

THE OPPORTUNITYAre you passionate about heartfelt gifting and helping customers celebrate life's special moments? At Joma Jewellery and Katie Loxton, we're looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction. This is a unique opportunity to make a huge impact in our first-ever owned flagship retail store in Milton Keynes Central. As a true brand ambassador, you'll create unforgettable experiences by delivering exceptional service and thoughtful recommendations. With a deep understanding of our beautiful collections and bespoke personalisation services, you'll help customers discover the perfect piece whether it's a heartfelt gift for someone special or a well-deserved treat just for them. This is a truly unique role where you'll be fully trained in our personalisation offerings including monogramming, embroidery, engraving, and fitting personalised charms to bracelets, giving you the skills to add a special touch to our beautiful products. You'll also play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail, championing our bespoke offering, and becoming a confident personalisation specialist. If you're obsessed with all things accessories and jewellery, friendly, passionate, and enjoys providing an excellent customer experience, we'd love to hear from you!

Responsibilities

• Delivers an exceptional, friendly, and heartfelt customer experience at all times.
• Builds genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
• Shares product stories with confidence, highlighting unique materials, messages, or collection inspirations.
• Provides clear guidance on personalisation options, pricing, and turnaround time.
• Handles customer queries and transactions with professionalism and care.
• Ensures every customer interaction feels memorable and brand-led.
• Acts as a personalisation specialist, confidently operating personalisation equipment and ensuring a high-quality finish.
• Guides customers through bespoke gifting offerings and experiences.
• Ensures the personalisation area is clean, well-stocked, and compliant with safety procedures.
• Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.
• Suggests meaningful add-ons and upsell opportunities to enhance each gift.
• Maintains strong knowledge of current collections, bestsellers, and seasonal product launches.
• Uses storytelling to communicate product USPs and help customers make confident gifting choices.
• Proactively suggests additional items to complete a gift or enhance the customer's experience.
• Keeps the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
• Supports daily replenishment and stockroom organisation where needed.
• Follows display guidelines to showcase product effectively.
• Works collaboratively with team members to ensure smooth operations and a positive team culture.

About us

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.

Benefits

• An hourly rate of £12.25
• 25 days holiday rising to 27 with length of service, plus bank holiday
• A broad benefits package including our staff favourite - a very generous staff discount across both our brands. See all of our benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further
• An innovative and friendly workplace with a team we're proud to be part of. Find out more about us and our culture on our careers portal