GFIE 439- Customer Service Advisor - Portsmouth

Going Forward into Employment; Portsmouth; On-site; GBP 27,000; Full time

Job summary

Join a leading government agency as a Customer Services Advisor, supporting the public by providing information and assistance over the phone. Benefit from comprehensive training and development opportunities in a supportive and inclusive culture that values work-life balance. This is a meaningful role, positively impacting society through essential public services.

Qualifications

• No experience necessary, full training provided.
• Comfortable on the phone and with discussing debt.
• Ability to provide information clearly and quickly.

Responsibilities

• Assist customers with queries predominantly via phone.
• Help customers ensure timely tax payments.
• Maintain and update customer records.

Skills

Communication

Customer Service

Mathematics

Resilience

Job description

This role at HM Revenue and Customs is available to people who served in the Armed Forces, OR be in your resettlement period and due to leave the Armed Forces within a reasonable time frame OR Military Spouse/Partner: Your current partner must still be serving OR was discharged within the last 12 months.

Job Title:Customer Services Advisor

Grade:Admin Officer (AO)

No of roles: 5

Salary:£26,770

Location:Portsmouth

Hours:Mon-Fri Hours can be worked flexibly 07:45-20:00

About The Job

Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience. HMRC is seeking a dedicated Customer Service Advisor to join our team.

You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We’ll invest in you by providing structured training, development opportunities and a clear path for advancement.

We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work- life balance. The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.

As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

Responsibilities:

• Speaking to customers on the phone, helping them with their questions or issues.

• Helping customers to pay the correct amount of tax at the right time.

• Taking payments by phone and via our online services.

• Creating customer records and keeping them up to date.

• Using webchat and email to support our customers online

Person specification

What are we looking for?

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers. You will also need to be comfortable writing up notes, as this is mainly a phone-based role.

We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:

• With great verbal and written communication skills in English

• dedicated to providing brilliant customer service

• with a can-do attitude and passion for supporting people

• with a resilience to work in a demanding and rewarding environment

• with the ability to provide information quickly and clearly

• comfortable in handling various types of conversations

• to have basic maths skills.

How to Apply:

To apply we will need: ● A completed Expression of Interest form - Please request [e-mail] GFIE-439 (v) ● A copy of your CV Informal interviews with candidates are expected to take place in July and it is hoped that successful candidates start in September following successful security checks. Closing Date: 18th July, 2025