German speaking Wholesale Customer Service Representative

Language Matters; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading multinational fashion company is looking for a German speaking Wholesale Customer Service Representative in London. This 12-month FTC role offers the chance to join a multilingual team. Responsibilities include managing client queries, processing orders, and working with multiple departments. The ideal candidate is fluent in German and English, with a strong background in customer service and a passion for fashion. Hybrid work is available.

Qualifications

• Previous experience in a high volume of outbound orders from wholesale clients.
• Strong interest in fashion and luxury retail.
• Ability to manage client queries efficiently.

Responsibilities

• Act as the first point of contact for client queries.
• Handle returns and exchanges professionally.
• Process and track orders efficiently.

Skills

Fluent in German

Fluent in English

Strong communication skills

Experience in customer service

Ability to work in a fast-paced environment

Tools

Microsoft Excel (VLOOKUP, Pivot tables)

Job description

German speaking Wholesale Customer Service Representative

Due to strong sales performance and growth, our client, a leading multinational fashion company is looking for a German speaking Wholesale Customer Service Representative on a 12 month FTC with the opportunity to be extended or become permanent . You will be joining their multilingual team in central London and be working on a hybrid scheme.

Your responsibilities will include:

• Being the first point of contact for all client’s queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
• Proactively dealing with any returns and exchange issues
• Processing and tracking of orders
• Working alongside the sales team and other departments where required
• Maintaining knowledge of products and keeping up to date with new products and promotions

About you:

In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent German and English, then this role could be the next steppingstone in your career that you are looking for!

Profile:

• Required to be fluent in German and English, both written and spoken
• Solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must.
• Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
• Previous experience dealing with wholesale clients and B2B customers is essential
• Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable
• An interest in fashion, luxury or the retail industry is desirable
• Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders

To apply, please send your CV in English and in Word format to Valentina.
languagematters is acting as an employment agency in relation to this vacancy.

• London - North West
• Permanent

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