German Speaking Helpdesk Analyst

TEKsystems; Livingston; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading technology staffing firm in Livingston is seeking a German Speaking Helpdesk Analyst to provide technical assistance to users. The role requires fluency in both German and English, strong problem solving skills, and the ability to resolve hardware and software issues. The ideal candidate will have an associate's degree in a computer-related field and excellent interpersonal skills. This is a contract position offering experience in a dynamic environment.

Qualifications

• Fluent in both German and English.
• Strong problem solving and customer service skills are required.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide technical assistance and support to users.
• Resolve hardware and software problems.
• Maintain records of daily transactions and issues.

Skills

German

interpersonal skills

stakeholder management

Phone support

Education

Associate's degree in computer related field

Job description

Overview

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The required languages are English and German. Communication channels with users are phone and chat.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications

• Associate's degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one's time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software

Skills

• German
• interpersonal skills
• stakeholder management
• Phone support
• MUST SPEAK FLUENT IN GERMAN AND ENGLISH

Job Title: German Speaking Helpdesk Analyst

Location: Livingston, UK

Job Type: Contract