German-Speaking ESG Customer Success Associate (EMEA)

Motive Partners; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Equity ownership opportunities

Comprehensive health benefits (medical

PTO, parental leave, VTO

Two days in London Office

Job summary

Novata is seeking a proactive Customer Success Associate to support our growing EMEA client base. You will help onboard new customers, guide adoption of the Novata platform, and ensure partners feel supported at every step.

You will report to the Head of Customer Success and collaborate with Product, Sales, Onboarding, Marketing and Advisory teams. This London-based role offers hybrid work (two days in the office) and a mission-driven culture focused on ESG impact.

Qualifications

• 2-3 years in a client-facing role, ideally SaaS/ESG or tech.
• Experience driving revenue via renewals or expansion.
• Strong written and verbal communication skills.

Responsibilities

• Onboard new customers and ensure smooth introduction to the platform.
• Serve as first contact for inquiries, triaging and resolving issues.
• Coordinate customer meetings, trainings, and engagement activities.
• Monitor usage and gather feedback to improve the product.
• Maintain health records and update CRM with interactions.

Skills

Customer success

Account management

Communication

Problem solving

Team player

Cross-functional collaboration

Empathy

Education

2-3 years customer-facing experience

Tools

HubSpot

Job description

Novata is seeking a proactive Customer Success Associate to support our growing EMEA client base. You will help onboard new customers, guide adoption of the Novata platform, and ensure partners feel supported at every step.

You will report to the Head of Customer Success and collaborate with Product, Sales, Onboarding, Marketing and Advisory teams. This London-based role offers hybrid work (two days in the office) and a mission-driven culture focused on ESG impact.