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German Speaking eCommerce Customer Service Advisor
Trust Ford
Warrington
On-site
GBP 24,000 - 30,000
Full time
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Job summary
A renowned company is seeking a German Speaking eCommerce Customer Service Advisor based in Warrington. The role involves providing first-class customer service to German-speaking clients, managing online queries, and engaging with operations teams. Additional benefits include 33 days of annual leave and a rewarding training approach. Opportunities for career progression abound in a supportive team environment.
Benefits
Qualifications
- B1 or C1 level fluency in German required.
- Experience with e-commerce platforms is desired but not essential.
- Ability to communicate effectively and professionally with customers.
Responsibilities
- Deliver excellent customer service via e-mail, live chat, and telephone.
- Resolve queries related to German e-commerce channels.
- Coordinate orders and communicate with external partners.
Skills
Tools
Job description
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Trust Ford
Warrington, United Kingdom
Other
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Yes
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e2823295bd62
5
29.06.2025
13.08.2025
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We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a German speaking eCommerce Customer Service Advisor with a passion for providing excellent service to our ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering our local online markets.
ROLE & RESPONSILIBITIES:
- Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German online channels
- Resolving customer queries received through our German ebay, Amazon and ecommerce webshop
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner
- Communicate with couriers with outbound / lost / damaged in transit shipments
- Co-ordinate orders on internal/external systems
- Co-ordinate with external ecommerce partners
ATTRIBUTES:
- Fluent in German (B1 or C1)
- Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
- Excellent attention to detail
- Ability to prioritise, multitask and react quickly to urgent enquiries
- Ability to communicate well with all internal departments
- Professional email and telephone manner
- Confidence to speak to a wide range of customers
- An interest or knowledge of vehicle car parts is desired
- Technical experience with e-commerce platforms (desired but not essential)
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
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