German Speaking Customer Support Specialist

The Language Business; Farnborough; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A fast-growing tech company is seeking a German Speaking Customer Support Specialist for a hybrid role in Farnborough. You will provide exceptional technical support to clients using innovative communication platforms, ensuring an excellent customer experience while working on various support tasks in a collaborative environment.

Qualifications

• Fluent in German and English (spoken & written).
• Previous Customer Service experience.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer calls and emails to diagnose and resolve issues.
• Manage and resolve support tickets efficiently.
• Coordinate and track hardware repairs and ensure correct tablet configuration.

Skills

Communication

Problem-solving

Tools

Technical software knowledge

Job description

German Speaking Customer Support Specialist

Location: Farnborough / Hybrid
Sector: Business Technology Services
Salary: £30,000 – £32,000
Languages: Fluent German & English Required
Start Date: ASAP

The Company

Join a fast-growing tech company at the forefront of innovation in global communication and business technology services. With a collaborative culture and cutting-edge solutions, they offer a fantastic opportunity to build a meaningful career in a dynamic, international environment.

The Role

As a German Speaking Customer Support Specialist , you’ll provide exceptional front-line technical support to global business clients using their innovative communication platform and hardware.

You’ll be a vital part of the Customer Support Team, helping customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.

Key Responsibilities

• Respond to customer calls and emails to diagnose and resolve issues
• Manage and resolve support tickets efficiently
• Support hardware updates via testing and sofdtware communication deployment
• Coordinate and track hardware repairs and ensure correct tablet configuration
• Triage bugs and manage their progress through the bug tracking system
• Collaborate with internal teams on service desk-related matters
• Provide data entry and configuration support across departments
• Occasionally travel to the office or customer sites for equipment or training

Candidate Requirements

• Fluent in German and English (spoken & written)
• Previous Customer Service experience
• Technical software knowledge is an advantage but not essential
• Strong communication and problem-solving skills
• Willingness to work on rotating shifts and on-call support

Working Hours

This is a shift-based role covering a 24/7 global support model:

• Mon–Fri: 05:00–13:30 / 08:00–16:30 / 13:00–21:30 / 21:00–05:30
• 1 weekend in every 6 (Fri 21:30 – Sun 21:00)

Salary & Benefits

£30,000 – £32,000
Hybrid working model
Be part of a global support operation
️ Occasional travel for training or support may be required

Apply Now

To be considered for this exciting opportunity, please send your CV or reach out directly.

Recruiter Contact:
Jonathan Grimes