German Speaking Customer Support Advisor

Brook Street UK; Coventry; Hybrid; GBP 25,000 - 30,000; Full time

Job description

Job Title: German-Speaking Customer Support Advisor
Salary: From £25,000
Working Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM
Location: Hybrid (After Training)

Role Overview

As a German-Speaking Customer Support Advisor, you will be at the forefront of delivering exceptional customer service. You will be part of a friendly, dynamic team, responsible for addressing customer inquiries, resolving issues, and providing support in a timely manner.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat.
2. Resolve customer issues efficiently and effectively.
3. Provide product and service information to customers.
4. Maintain accurate records of customer interactions.
5. Collaborate with team members to improve customer service processes.

Minimum Requirements:

1. Fluency in German and English.
2. Strong communication and interpersonal skills.
3. Experience in customer service is preferred but not mandatory.
4. Ability to work in a team and independently.