German-speaking Customer Success Manager (12-month contract)

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Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Are you available for a temporary contract for around 12 months starting in June ideally? Then read on!

Coople is currently looking for a maternity cover for one of our Customer Success Managers responsible for the German-speaking market in Switzerland, based either in London or in Zurich.

Your Responsibilities

• Working on the Swiss-German market, focusing on the success of small and medium customers in our client base.
• Onboarding new customers: explaining Coople's value propositions and educating customers on using our platform.
• Resolving client issues proactively using scaled initiatives such as hosting customer webinars and writing user guides.
• Supporting our small and medium business clients as they use the Coople platform.
• Quality assuring client job postings and proactively contacting clients to offer support in improving their attractiveness.
• Proactively driving the engagement of clients with their job postings and ensuring client retention.
• Monitoring key client metrics to spot churn risks or opportunities for expansion.
• Supporting the design and optimisation of the client journey and onboarding processes.
• Collecting client feedback on our platform to support further development by the Product and Marketing teams.

Requirements

• Native level German, spoken and written is a must. Swiss-German advantageous.
• Fluent English, spoken and written.
• Bachelor's degree or higher.
• The ideal candidate brings at least 3+ years' experience in a Customer Success or Sales role.

Work Conditions

• The position is based either in our London or our Zurich office.
• This is a hybrid working role, starting in June ideally.

Other Capabilities and Skills

• Great communication skills, comfortable presenting to large audiences over digital webinars.
• Able to handle client objections and complaints.
• Experience of working in a global, remote team.
• Comfortable working in a fast-moving team environment.
• Good knowledge of Excel and PowerPoint. Experience with Salesforce is a plus.
• Critical thinking and analytical skills: Ability to spot trends, churn risks, and growth opportunities.
• Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople.

Coople is the UK's Digital Staffing platform that has been working tirelessly to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Agile, Collaborative, Fair, Empowering, and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.