German speaking Customer Success Manager

JR United Kingdom; Slough; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A market leading global eCommerce platform in England is seeking a German speaking Customer Success Manager. In this role, you will be responsible for client success in the DACH market, collaborating with product and sales teams. The ideal candidate has experience in eCommerce and excellent communication skills. A strong compensation package, including bonuses and stock options, is offered.

Benefits

Bonus

Commission

RSUs

Qualifications

• Experience in Customer Success, Account Management or eCommerce management/consultancy.
• A strategic mindset with strong commercial acumen.

Responsibilities

• Own the success of clients in the DACH market.
• Drive client strategy, retention, and expansion.
• Collaborate cross-functionally with product, sales, and tech teams.

Skills

Fluency in German

Fluency in English

Experience in eCommerce

Confidence managing clients

Strong commercial acumen

Excellent communication skills

Job description

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German speaking Customer Success Manager, slough

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Client:

Alderson James

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Managers to join their team in London (3 days in the office per week).

What you'll be doing:

• Own the success of clients in the DACH market, acting as a trusted advisor
• Drive client strategy, retention and expansion
• Collaborate cross-functionally with product, sales, and tech teams
• Work with senior stakeholders at globally recognised brands

What they’re looking for:

• Fluency in German and English is essential
• Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy
• Confidence managing a range of clients (ideally within SaaS or eCommerce tech)
• A strategic mindset with strong commercial acumen
• Excellent communication and relationship building skills

Why this role?

• Be at the heart of international eCommerce expansion
• Partner with leading retailers and brands across Europe
• Work with a high growth SaaS platform backed by cutting edge tech
• Strong package with bonus, commission, and RSUs on offer