German speaking Customer Success Manager

Alderson James; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global eCommerce firm in London is seeking a German speaking Customer Success Manager to drive client success in the DACH market. The role requires a strong background in eCommerce and fluent communication in both German and English. As part of a high-growth team, you will collaborate with renowned clients and stakeholders, contributing directly to their international expansion efforts. A competitive package with bonuses and RSUs is offered.

Benefits

Strong package with bonus

Commission

RSUs

Qualifications

• Fluency in German and English is essential.
• Experience in eCommerce is essential, preferably in Customer Success.
• Strong relationship building skills.

Responsibilities

• Own the success of clients in the DACH market.
• Drive client strategy, retention and expansion.
• Collaborate cross-functionally with teams.

Skills

Fluency in German

Fluency in English

Experience in eCommerce

Strong commercial acumen

Excellent communication skills

Job description

Overview

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Manager to join their team in London (3 days in the office per week).

What you'll be doing

• Own the success of clients in the DACH market, acting as a trusted advisor
• Drive client strategy, retention and expansion
• Collaborate cross-functionally with product, sales, and tech teams
• Work with senior stakeholders at globally recognised brands

What they’re looking for

• Fluency in German and English is essential
• Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy
• Confidence managing a range of clients (ideally within SaaS or eCommerce tech)
• A strategic mindset with strong commercial acumen
• Excellent communication and relationship building skills

Why this role?

• Be at the heart of international eCommerce expansion
• Partner with leading retailers and brands across Europe
• Work with a high growth SaaS platform backed by cutting edge tech
• Strong package with bonus, commission, and RSUs on offer

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Project Management, and Consulting

Industries

• Technology, Information and Media, Software Development, and Retail Apparel and Fashion