German speaking Customer Service Specialist

The Language Business; London; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A global tech brand based in London is seeking a German speaking Customer Service Specialist to support business customers via calls, emails, and live chats. This hybrid role involves working in the office three days a week and offers a competitive salary of £27,500 plus a 15% end of contract bonus, along with various benefits including private medical insurance and gym membership.

Benefits

24 days holiday plus up to 8 Bank Holidays

Private medical insurance fully expensed

Gym membership funding

Travel reimbursement (up to £120/month)

Qualifications

• Fluency in German is essential.
• Previous experience in customer service is preferred.
• Excellent communication skills are necessary.

Responsibilities

• Support all German speaking business customers with calls and emails.
• Manage the Customer Service databases to ensure a 24-hour response.
• Provide customer support via Social Media.

Skills

Fluency in German

Excellent communication skills

Good understanding of social media platforms

Customer service skills

Job description

German speaking Customer Service Specialist - maternity cover contract to start as soon as possible until December 2026

Our client is a leading and well established global tech brand who are looking for a German speaker to support customers with calls, emails and live chat for the EMEA territory.

LOCATION

Hybrid role. Working in the office Tuesdays, Wednesdays and Thursdays in the week, Mondays and Fridays from home. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (40 minutes direct from Waterloo)

SALARY

£27,500 basic salary plus end of contract bonus of 15% of salary (£4,125).

LANGUAGES

Fluency in German is essential

COMPANY
Our global client is a world leading brand in the technology industry.

THE JOB
Your main responsibility will be to support all German speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities:

• Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved
• Communicate with German speaking customers via e-mail and phone and deal with complaints where necessary
• Provide support to customers via Social Media platforms
• Manage requests from distributors, resellers and end users from the EMEA region
• Deal with special product requests from Technical Support
• Attend product training

CANDIDATE EXPERIENCE / SKILLS

• Fluency in German is essential
• Previous experience in customer service or administration is a preference
• Good skills and understanding of social media platforms is preferred
• Excellent communication skills
• Ability to co-ordinate and resolve a variety of customer queries

SALARY

• £27,500 + end of contract bonus (15% of salary, £4,125) + excellent benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
• Pension after two months - 6% contribution from the company
• 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
• Permanent health insurance
• Gym membership (up to 50% paid for by the company)
• Life Assurance
• Free tea/coffee and subsidised vending
• Cultural and subsidised lunch AND MORE!!!

WORKING HOURS
38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch)

Please apply now for this role, the role is to start as soon as possible and will last until December 2026

Recruiter contact: Lisa Grimes 020 8503 7766