German Speaking Customer Service Specialist

The Language Business; Farnborough; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A fast-growing tech company is seeking a German Speaking Customer Service Specialist to provide exceptional technical support to global clients. The role requires fluency in German and English and offers a hybrid working model. Candidates should have customer service experience and strong problem-solving skills. Working hours are shift-based, covering a 24/7 global support model.

Qualifications

• Fluency in German and English, both spoken and written.
• Previous experience in Customer Service role.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer calls and emails to diagnose and resolve issues.
• Manage and resolve support tickets efficiently.
• Collaborate with internal teams on service desk-related matters.

Skills

Fluent in German

Fluent in English

Strong communication skills

Problem-solving skills

Customer Service experience

Job description

German Speaking Customer Service Specialist

• Location: Farnborough / Hybrid
• Salary: £30,000 – £32,000
• Languages: Fluent German & English Required
• Start Date: ASAP

The Company

Join a fast-growing tech company at the forefront of innovation in global communication and business technology services.

The Role

As a German Speaking Customer Service Advisor, you’ll provide exceptional front-line technical support to global business clients using their innovative communication platform and hardware.

You’ll be part of the Customer Support Team, helping customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.

Job Responsibilities

• Respond to customer calls and emails to diagnose and resolve issues
• Manage and resolve support tickets efficiently
• Support hardware updates via testing and sofdtware communication deployment
• Coordinate and track hardware repairs and ensure correct tablet configuration
• Triage bugs and manage their progress through the bug tracking system
• Collaborate with internal teams on service desk-related matters
• Provide data entry and configuration support across departments
• Occasionally travel to the office or customer sites for equipment or training

Candidate Requirements

• Fluent in German and English (spoken & written)
• Previous Customer Service experience
• Technical software knowledge is an advantage but not essential
• Strong communication and problem-solving skills
• Willingness to work on rotating shifts and on-call support

Salary, Benefits & Working Hours

£30,000 – £32,000 .Hybrid working model.

Working HoursThis is a shift-based role covering a 24/7 global support model:

• Mon–Fri: 05:00–13:30 / 08:00–16:30 / 13:00–21:30 / 21:00–05:30
• 1 weekend in every 6 (Fri 21:30 – Sun 21:00)

To be considered for this exciting opportunity, please send your CV or reach out directly.

Recruiter Contact:
Jonathan Grimes