German Speaking Customer Service Representative - Premium Support in Poole, UK

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German Speaking Customer Service Representative - Premium Support in Poole, UK, Poole

Client:

Nordic Jobs Worldwide

Location:

Poole, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a28dafe00003

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Customer Service Representative - Premium Support with German Language and English

What our client offers:

• Office-based at our centre located between Bournemouth and Poole.
• Permanent Contract of Employment
• Salary: £26,394.66 per annum plus a performance-based bonus of £1,066.70 per year
• £500 joining bonus as a thank-you for joining the company!
• Guaranteed 40 hours per week, shift scheduled between 8:00 and 16:30, Monday to Friday, with 1 in 4 weekends worked from 9:00 to 17:30.
• Full training provided—you just need to be tech-savvy, and our trainers will do the rest!

During your working day, you will:

• Provide inbound customer service in German via Phone, Chat, and Email regarding Android apps and hardware, mobile/desktop, payments, cloud storage, accounts, and other end-user issues.
• Work on our clients’ modern systems, databases, and applications with access to exciting new technology from a leading global tech brand.
• Receive continuous support from our teams of Expert Agents dedicated to assisting you at any point during your shift.

What our client is looking for:

Technical Knowledge:

• Knowledge of Android OS and/or iOS
• Experience using Cloud storage services is desirable

Communication & Customer Support:

• Excellent customer service skills, with a good understanding of customer needs through probing questions, and a team-oriented attitude
• Excellent verbal, written, grammar, and interpersonal communication skills in German & English
• Strong attention to detail, ability to communicate clearly and simply, with empathy. Patience, good listening skills, problem-solving, and educational abilities
• PC literacy, with comprehensive induction, paid training, and on-the-job support
• Opportunities for internal advancement into roles such as Team Leaders, Trainers, and Quality Coaches; 100% of recent promotions were internal
• Our workforce is diverse and engaging, fostering an international environment.

The extras!

• 28 days paid holiday per year, including bank holidays, increasing with service length
• Automatic workplace pension plan
• Life Insurance, Dental Benefits, and Free Eye Tests
• Employee Assistance Programme available 24/7 for you and your family
• Internal promotion opportunities
• Social activities like hiking, football, charity events, yoga, language learning, and more

If you enjoy a dynamic, international environment and pride yourself on providing excellent customer service, apply now!

We are a leading multilingual recruitment agency, connecting talent across Germany, France, Netherlands, Belgium, Italy, Spain, and beyond.

Multilingual Jobs Worldwide is a top language recruitment agency in Europe, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream jobs through our network of 300+ partners in over 30 countries.