German Speaking Customer Service Advisor

French Selection UK; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading international logistics provider in Wolverhampton is seeking a German Speaking Customer Service Advisor to deliver high-quality customer service for UK and international clients. Candidates should be fluent in German and English with a background in customer service or logistics. This role involves responding to customer queries, handling bookings, and maintaining strong client relationships. The salary is up to £30,000 per annum, depending on experience.

Qualifications

• Fluent in German and English (spoken and written).
• Background in customer service and/or logistics (road freight preferred).
• Strong IT skills including Microsoft Excel.

Responsibilities

• Respond to customer queries by phone, email, and online portals.
• Handle booking requests via internal systems and client platforms.
• Build strong relationships with new and existing customers.

Skills

Fluent in German

Fluent in English

Customer service experience

Logistics background

Strong IT skills including Microsoft Excel

Excellent communication skills

Job description

German Speaking Customer Service Advisor

Ref: 773GR

Company Profile

A well-established international logistics and supply chain provider, recognised as a top employer with a strong culture of collaboration, accountability, and continuous improvement.

Responsibilities

German Speaking Customer Service Advisor
Location: Wolverhampton
Commutable from Birmingham, Stafford, Telford, Walsall, Cannock, Lichfield, Rugeley
Salary: up to £30,000 per annum
Ref: 773GR

Main Duties:
To deliver high-quality customer service and logistical support for UK and international clients while working closely with internal departments to ensure smooth operations.

The Role:
– Respond to customer queries by phone, email, and online portals
– Handle booking requests via internal systems and client platforms
– Liaise with UK and European customers and partners
– Coordinate with internal departments: imports, exports, warehousing, domestic transport
– Manage escalations and follow up on service issues
– Support sales activity: prospecting, quoting, onboarding new clients
– Build strong relationships with new and existing customers
– Assist the wider Customer Solutions and Sales Hub teams
– Maintain accuracy and compliance in all administrative processes
– Participate in training to stay up to date on procedures

Candidate's Profile

– Fluent in German and English (spoken and written)
– Background in customer service and/or logistics (road freight preferred)
– Excellent communication and interpersonal skills
– Highly organised, detail-oriented, and able to multitask
– Strong IT skills including Microsoft Excel
– Able to work both independently and as part of a collaborative team
– Flexible and proactive mindset

Up to £30,000 per annum (depending on experience)