German speaking Customer Service Advisor

French Selection UK; Watford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a German-speaking Customer Service Advisor to join their dynamic team. This role involves providing top-notch customer service, managing the ordering process, and supporting technical inquiries. The ideal candidate will have a proactive attitude, excellent communication skills, and a strong background in customer service. With a hybrid working arrangement, this position offers a fantastic opportunity to thrive in a fast-paced environment while contributing to a well-respected company known for its international operations. If you are ready to take your career to the next level, this is the role for you!

Qualifications

• Fluent in German (written and spoken) is essential.
• Previous experience in customer service and/or sales support is required.

Responsibilities

• Provide excellent customer service and administrative support.
• Manage the ordering process from initial enquiry to delivery.
• Support the technical team with ticket management.

Skills

Fluent in German

Customer Service Experience

Communication Skills

Proactive and Dynamic Personality

Computer Literacy (MS Office)

Tools

MS Office

Job description

Job Description

FRENCH SELECTION (FS)

German speaking Customer Service Advisor

Salary: up to £30,000 per annum

Location: Watford, Hertfordshire, North West London

Working arrangement: Hybrid working available

Ref: 8176GC

To apply, please visit the French Selection website, go to the vacancies page, and search for job reference: 8176GC.

Website: www.french-selection.co.uk

A well-established and award-winning company with international operations.

Main Duties:

• Provide excellent customer service and administrative support.

The Role:

• Manage the ordering process from initial enquiry to delivery.
• Support the technical team with opening and updating tickets for technical enquiries.
• Manage existing accounts and client contract information.
• Handle credit or debit notes and follow the customer deduction management process.
• Coordinate deliveries according to client requirements and update clients accordingly.
• Liaise with the sales team regarding customer enquiries and order changes.
• Understand and communicate specific client requirements with relevant colleagues.
• Maintain accurate client details in the system and update as needed.

The Candidate:

• Fluent in German (written and spoken) - Essential.
• Previous experience in customer service and/or sales support - Essential.
• Proactive, confident, and dynamic personality.
• Excellent communication skills and a team player.
• Computer literate (MS Office, Internet).
• Ability to work in a fast-paced environment.

French Selection (FS) is a leading UK-based consultancy specialising in recruiting bilingual and multilingual professionals for international business across various industries and services. We are the premier recruitment agency for German, French, Italian, and Spanish speaking positions, among others. Submit your CV online via our website: www.french-selection.co.uk.