German Speaking Customer Service Advisor

TN United Kingdom; Cambridge; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a German-speaking Customer Service Advisor to join their dynamic team. This role offers the flexibility of remote work with just one day a month in the office. You will be responsible for assisting German-speaking clients through various communication channels, ensuring their needs are met with exceptional service. Ideal candidates will possess strong communication skills and a passion for problem-solving. Enjoy additional benefits such as life insurance, company discounts, and the ability to buy/sell holiday days. If you're customer-focused and fluent in German, this opportunity is perfect for you!

Benefits

Life Insurance

Remote Work Flexibility

Company Discount

Eye Tests

Enhanced Maternity/Paternity Pay

Buy/Sell Holiday Days

Qualifications

• Fluent in both written and spoken German.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer enquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.

Skills

Fluent in German

Communication Skills

Problem-Solving Skills

Customer Service Experience

Job description

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German Speaking Customer Service Advisor, Cambridge

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Client:

Location:

Cambridge, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b4463bbd8644

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job title: German speaking Customer Service Advisor

Salary: £26,500 per annum

Location: Remote, with 1 day per month in the office

Contract: Permanent, full-time

Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.

Responsibilities:

• Handle customer enquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.
• Work collaboratively with team members and management to improve customer experiences.

What We’re Looking For:

• Fluent in both written and spoken German.
• Strong communication and problem-solving skills.
• Prior experience in a customer service role is advantageous.
• Ability to work independently in a remote setting.

Shift Patterns:

You can choose one of the following 5-week rotational shift patterns:

Choice 1 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15 UK Time
• Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
• Week 3: Monday to Friday. 11:00 – 19:15 UK Time
• Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
• Week 5: Monday to Friday. 11:45 – 20:00 UK Time

Choice 2 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15
• Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
• Week 3: Monday to Friday. 11:00 – 19:15
• Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
• Week 5: Monday to Friday. 11:45 – 20:00

Additional benefits include:

• Life insurance
• Ability to work remotely
• Company discount
• Eye tests
• Buy/sell 5 days of holiday per year
• Enhanced maternity/paternity pay

And many more!

If you're a customer-focused individual with German language skills, we'd love to hear from you!

If interested, please apply or send your application to us.