German Speaking Customer Service Advisor

Tate; Bletchley; On-site; GBP 1,000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Customer Service Advisor in Milton Keynes. The role involves handling customer queries in both German and English, ensuring exceptional service. Flexibility is required, and the position starts with a temporary contract leading to permanent employment. Benefits include salary, hybrid working options, and various perks.

Benefits

28 days holiday including Bank Holidays

Reward vouchers

50% discount

Cycle to Work Scheme

Discounted gym membership

Health Shield Cash Plan

Life Assurance

Fun break-out areas

Qualifications

• Fluency in both German and English is essential.
• Previous experience in a customer service role is preferred but not required.
• Excellent communication skills are crucial.

Responsibilities

• Handle inbound calls, emails, and live chat from customers.
• Provide information about deals and discounts.
• Assist with order queries and complaints.

Skills

Fluency in German

Fluency in English

Excellent communication skills

Customer service experience

Job description

German Speaking Customer Service Advisor

Working Hours:

Your "fixed" shift will be 08:00 - 17:00 working 5 days per week including every other weekend. Flexibility is required to work until 18:00 on weekdays (Monday to Friday).

Office based in Milton Keynes - Temporary to Permanent

Hourly rate: £14.56 per hour

Start Date: Monday 8th September

Training hours: Monday to Friday, 10:00 - 19:00 (for the first 4 weeks)

Important: You must be available for the full training period and have no holidays booked during this time.

The Role

This is a bilingual customer service role that requires fluency in both German and English.
You will be supporting a global customer base, so excellent communication skills in both languages are essential.

We are seeking an experienced, articulate individual who are passionate about delivering outstanding customer service. While previous experience in a similar role is preferred, it is not essential.

As the first point of contact for customers from around the world, you will be working in a fast-paced, high-volume, and supportive customer experience centre. Your role will be key in ensuring every customer receives exceptional service, first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaints

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.working after

The Permanent Package

• Salary: £29,722.68 per annum
• You can apply for hybrid- completing your probation period
• Overtime available
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee

If you are interested, please submit your CV and we will contact you week commencing 28th July.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.