German Speaking Customer Service Advisor

Search Consultancy LTD; Blantyre; On-site; GBP 27,000; Full time

Job summary

A leading international company is seeking a full-time German Speaking Customer Service Advisor in Blantyre, South Lanarkshire. The role involves enhancing customer experiences through effective communication and proactive support. Ideal candidates will possess fluency in both German and English and have a positive attitude towards teamwork. Competitive salary at £27,000 per year.

Qualifications

• Fluency in German and English (written and verbal).
• Ability to build rapport with customers.
• Positive attitude and excellent teamwork skills.

Responsibilities

• Manage customer's journeys and ensure a 5-star experience.
• Respond to inquiries in a shared email inbox.
• Communicate order details, including delays and returns.
• Process orders and provide same-day responses.
• Resolve product and technical inquiries.

Skills

Fluency in German

Fluency in English

Excellent communication skills

Teamwork skills

Job description

German Speaking Customer Service Advisor
Full Time and Permanent
South Lanarkshire
£27,000

About the Role:
A leading international company, is seeking a full-time German Speaking Customer Service Advisor to support the growing team. This role involves proactively managing customer's journeys, aiming to retain and expand the customer base by delivering exceptional customer service and ensuring a smooth service.

Key Responsibilities:
* Taking inbound calls and ensuring each customer receives a 5-star experience.
* Working on a shared email inbox and providing supportive and helpful replies.
* Communicating with customers regarding their orders, including delays, delivery timeframes, returns, and faulty products.
* Process orders and quotes and ensuring same-day responses.
* Resolving product and technical enquiries and make appropriate product recommendations.
* Maintaining accurate and detailed customer account records.
Essential Requirements:
* Fluency in German and fluency in English (both written and verbal).
* The ability to build rapport with customer and provide 5* service.
* Excellent communication, and teamwork skills with a positive attitude.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.