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German Speaking Customer Care Team Leader (Hybrid)
Origin Multilingual
Luton
Hybrid
GBP 34,000
Full time
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Job summary
An established industry player is seeking a passionate German Speaking Customer Care Team Leader to join their dynamic team. This exciting role involves leading a team of Customer Care Administrators, fostering positive relationships with customers, and ensuring high-quality service delivery. You will have the opportunity to coach and develop your team while resolving complex queries and enhancing customer satisfaction. This hybrid position offers flexibility with only one day in the office each week, along with a competitive salary and a range of attractive benefits. If you are a proactive leader with a passion for customer service, this role is perfect for you.
Benefits
Qualifications
- Previous experience as a Team Leader or Supervisor is essential.
- Must be fluent in both German and English, written and spoken.
Responsibilities
- Lead and motivate a team to provide excellent customer service.
- Resolve complex customer queries and conduct performance reviews.
- Collaborate with colleagues to enhance team performance.
Skills
Tools
Job description
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Salary: £33,500 + Benefits
Client Profile:
Our Client, a leading international healthcare company, is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators.
- Coach and Develop a High Performing Team.
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews.
- At peak times, take calls and handle customer enquiries.
- Assist with Recruitment with Customer Care.
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
- Previous Team Leader/Supervisor experience.
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership.
- Ability to work in a team, ask for help and trust colleagues.
- Ability to prioritise a varied workload.
- Take ownership and drive Team Engagement.
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
Working Days/Hours:
2 on off shift, 35.25 hours per week on average - over a two week rotation, 07:00 to 20:00:
Week 1:
Monday / Tuesday - Working
Wednesday / Thursday - Off
Friday / Saturday - Working
Sunday - Off
Week 2:
Monday / Tuesday - Off
Wednesday / Thursday - Working
Friday / Saturday - Off
Company Benefits:
- Learning Hub
- Employee Assistance Program
- Pension Scheme
- Holiday Flexibility
- Gym Membership
- Monthly Products
- Exclusive Discounts
- Life Insurance
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