German Speaking Customer Care Administrator in St Neots)

Athena Resourcing Solutions; St. Neots; Hybrid; GBP 27,000; Full time

Job summary

A leading company is looking for a German Speaking Customer Care Administrator to provide exceptional customer service. This role combines home working with one day a month in the St Neots office and involves answering queries and processing orders. Ideal for those passionate about customer care and fluent in German and English.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Gym membership discounts

Contributory hospital and health cash plan

Discounts at leading brands and retailers

Relocation support package for those 50 miles or more from the office

Cycle2Work scheme

Eye care vouchers

Free own label nutritional and personal care products

Life assurance

Qualifications

• Must be fluent in both oral and written English and German.
• Ability to learn sales processes and ordering systems.
• Positive, resilient, and adaptable to change.

Responsibilities

• Answer customer queries via phone and email.
• Process customer orders through various Non-Voice channels.
• Develop relationships with new and existing customers.

Skills

Fluency in English

Fluency in German

Excellent communication skills

Problem-solving

Customer service

Job description

German Speaking Customer Care Administrator

Home working with one day per month at the office

We’re looking for people to join the German Customer Care team that want to work for a unique company with lovely, kind and generous people. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. The German Customer Care Administrator is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Care Administrator Key Responsibilities:

• Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.

• Process customer orders via various Non-Voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.

• Receive and make outgoing phone calls to German customers where appropriate in order to achieve a satisfactory resolution.

• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.

• Ensure a proactive, flexible and positive approach at all times when handling customer requests.

• Participate in the ongoing development of German Customer Care and the wider business and proactively contribute to personal learning and improvement.

• Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio.

Key Attributes

Passionate about delivering excellent customer service.

• Must be fluent in both oral and written English and German.

• Ability to learn the sales process and ordering systems.

• Excellent communication skills with both internal & external customers.

• Able to build good relationships at all levels with a positive and flexible approach.

• Able to solve problems, have initiative, and open to continuous improvement and learning.

• Must be positive, resilient and adaptable to change

What we offer you:

· Rewarding salary packages Contributory pension scheme of up to 6%

· Opportunity to buy & sell holiday

· Gym membership discounts

· Contributory hospital and health cash plan

· Discounts at leading brands and retailers

· Relocation support package for anyone located 50 miles or more from the office.

· Cycle2Work scheme

· Eye care vouchers

· Free own label nutritional and personal care products at work

· Life assurance

This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots office. You will also need to attend the office for induction training for the first week accommodation will be provided for this training.

Sample Shift Pattern:: 5-week rotation (standard): £26,500 per year

o Week 1: Monday to Friday. 07:00 – 15:15

o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45

o Week 3: Monday to Friday. 11:00 – 19:15

o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15

o Week 5: Monday to Friday. 11:45 – 20:00