German Speaking Customer Advisor London Hybrid £12.65 ph

South West Recruitment; London; Hybrid; GBP 27,000; Full time

Job summary

A recruitment firm is looking for a German Speaking Customer Advisor in London. The role involves providing customer support in both German and English through various communication channels. Ideal candidates will have strong communication skills and a positive attitude. This position offers competitive pay and a vibrant team culture, with benefits including a pension scheme and discounted gym membership.

Benefits

Pension Scheme

Eye test vouchers

Discounted gym membership

Career development schemes

Recognition rewards

Qualifications

• Natural ability to communicate and empathize.
• Genuine willingness to help customers.
• Desire to have fun at work.

Responsibilities

• Responding to emails and calls in German and English.
• Dealing with customer queries and translating responses.
• Providing excellent customer service via various channels.

Skills

Excellent communication

Empathy skills

Professional manner

Positive attitude

Job description

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German Speaking Customer Advisor London Hybrid £12.65 ph, London

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Client:

South West Recruitment

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

54c715bfa0db

Job Views:

20

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

*Hybrid for London office*

Main Purpose of role:

• Responding to English and German emails, answering English and German calls,
• Dealing with customer queries on our system and translating replies from English to German and German to English.
• To deliver customer service/excellence in all aspects of supporting the clients' customers over the phone and in writing in both English and German.
• You will be communicating directly with customers on the phone, by email, social media, and live web chat.

The Multilingual Consultant will report into the German Team Leader.

You should have:

• A natural ability to communicate and empathize
• A confident and professional manner
• A genuine willingness to help a customer with their challenge
• The desire to have fun at work!

Salary: £26,312 per annum

Location: *Hybrid for London office*

Hours: 40 paid hours per week.

Shifts: Monday - Saturday, based on a shift pattern. 8-hour shifts between 8 am - 8 pm. Rota provided 2 weeks in advance for easy planning.

• IIP Accredited Employer
• Great working culture of fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24-hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign-specific benefits including discounts, incentives, and prizes
• Apprenticeships, qualifications, and career development schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To apply for this position, please submit an up-to-date CV or call Monika for more details.

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

*Hybrid for London office*

Main Purpose of role:

• Responding to English and German emails, answering calls in both languages,
• Dealing with customer queries on our system and translating replies.
• Providing excellent customer service/support via phone, email, social media, and web chat.

The Multilingual Consultant will report into the German Team Leader.

You should have:

• Excellent communication and empathy skills
• Professional and confident manner
• Willingness to assist customers with their challenges
• A positive attitude and enthusiasm for work!

Job Details:

• Salary: £26,312 per year
• Location: Hybrid London office
• Hours: 40 hours/week
• Shifts: Monday - Saturday, 8 am - 8 pm, with rota provided 2 weeks in advance

Additional benefits include:

• IIP Accredited Employer
• Fun and sociable team environment
• Pension with Standard Life
• Eye test vouchers and discounts
• Discounted gym membership at Anytime Fitness
• Involvement in charities and fundraising
• Incentives, discounts, and prizes
• Career development schemes
• Recognition rewards including Love to Shop vouchers

To apply, submit your CV or contact Monika for more info.