German Speaking Customer Advisor London

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; Hybrid; GBP 27,000; Full time

Job summary

A leading recruitment platform is seeking a permanent Customer Service Advisor to provide exceptional service in both English and German. This hybrid role involves responding to customer queries via email and phone, ensuring excellent interactions. The ideal candidate will possess strong communication skills, a professional demeanor, and a willingness to assist customers. The position offers £26,312 per annum and opportunities for career development.

Benefits

IIP Accredited Employer

Fun and sociable team environment

Pension Scheme with Standard Life

Eye test vouchers and discounts

Discounted gym membership at Anytime Fitness

Campaign-specific benefits and incentives

Opportunities for apprenticeships and career development

Recognition and reward schemes including Love to Shop vouchers

Qualifications

• Natural ability to communicate and empathize.
• Confident and professional manner.
• Genuine willingness to help customers.

Responsibilities

• Responding to English and German emails and calls.
• Dealing with customer queries and translating replies.
• Delivering customer service excellence across various platforms.

Skills

Bilingual communication (English and German)

Empathy

Professionalism

Confidence

Job description

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

*Hybrid for London office*

Main Purpose of role:

1. Responding to English and German emails, answering calls in both languages.
2. Dealing with customer queries on our system and translating replies from English to German and vice versa.
3. Delivering customer service excellence in all interactions with clients' customers over the phone, email, social media, and live web chat.

The Multilingual Consultant will report to the German Team Leader.

You should have:

• A natural ability to communicate and empathize.
• A confident and professional manner.
• A genuine willingness to help customers with their challenges.
• The desire to enjoy your work!

Salary: £26,312 per annum

Location: *Hybrid for London office*

Hours: 40 paid hours per week.

Shifts: Monday to Saturday, with an 8-hour shift pattern between 8 am and 8 pm. Rota provided 2 weeks in advance for planning.

Benefits include:

• IIP Accredited Employer
• A fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted gym membership at Anytime Fitness
• Involvement with charities and fundraising
• Campaign-specific benefits, discounts, incentives, and prizes
• Opportunities for apprenticeships and career development
• Recognition and reward schemes including Love to Shop vouchers

To apply: Please submit an up-to-date CV or contact Monika for more details.