German-speaking Consumer Relations Representative (5 months FTC)

Deckers Brands; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading footwear company in London is seeking a German-speaking Consumer Relations Representative to deliver exceptional customer service across multiple platforms. The ideal candidate is fluent in both German and English, with a proactive customer-centric approach and excellent communication skills. This hybrid role offers ample growth opportunities along with a flexible work environment.

Benefits

27 days of holiday plus bank holidays

Discounts and perks

Volunteering opportunities

Community programs

Opportunities for personal and professional growth

Qualifications

• Fluency in both German and English, written and oral.
• Previous customer service experience is a plus.
• Availability to start by 8 September 2025.

Responsibilities

• Deliver excellent, proactive customer service across various channels.
• Advise on local trends and knowledge as a market specialist.
• Collaborate with the Customer Resolution team to ensure order fulfillment.
• Utilize consumer feedback to improve processes and enhance customer experience.

Skills

Fluency in English

Fluency in German

Excellent communication skills

Customer-centric approach

Job description

German-speaking Consumer Relations Representative (5 months FTC)

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Remote type: Hybrid | Location: London, England, UK | Full-time | Posted yesterday | Requisition ID: 18901

Overview

At Deckers Brands, we believe in fostering an inclusive environment where every employee can bring their authentic self, be valued, and supported. Our commitment to diversity helps us deliver exceptional results and create a positive impact on communities and the world.

The Role

As a Consumer Relations Representative, you will provide seamless customer service across our brands: HOKA, UGG, Teva. You will communicate with customers via telephone, email, web chat, and social media, acting as an advocate for our brands. Fluency in both German and English, written and oral, is required.

Your Responsibilities

• Deliver excellent, proactive customer service at all contact points, ensuring seamless communication via various channels.
• Serve as a market specialist, advising on local trends and knowledge.
• Collaborate with the Customer Resolution team to ensure order fulfillment.
• Utilize consumer feedback to improve processes and enhance customer experience.
• Participate in consumer experience projects within the company.
• Promote teamwork and support colleagues to foster a unified team environment.

Who You Are

• An adaptable team player with excellent communication skills.
• A self-starter with passion, enthusiasm, and focus.
• A proactive problem-solver with a customer-centric approach.
• Detail-oriented, capable of resolving queries via phone, email, or online chat.

Preferred Qualifications

• Previous customer service experience is a plus.
• Interest in fashion/apparel industry and our brands.
• Availability to start by 8 September 2025.
• Fluency in German and English, both written and spoken.

What We Offer

• 27 days of holiday plus bank holidays, with options for half-day Fridays.
• Discounts, perks, volunteering opportunities, and community programs.
• Opportunities for personal and professional growth, including global mentorship.
• Hybrid and flexible working arrangements.

Equal Opportunity

We celebrate diversity and are committed to an inclusive workplace where all employees can thrive. We welcome applicants of all backgrounds, identities, and experiences.

About Us

Deckers Brands is more than just a footwear company. We foster an independent spirit, encouraging passion, growth, and impact. Our goal is to help our people reach their full potential and enjoy their journey with us.