German Speaking Account Manager

Cogent Staffing; Wimbledon; On-site; GBP 60,000 - 80,000; Full time

Job description

Cogent Staffing are recruiting on behalf of our Wimbledon based client for a German Speaking Account Manager.

The business currently employs four Account Managers concentrating mainly on the UK market. The Channel Managers provide both customer sales support and undertake internal administration including stock management, sales orders processing, and organising order fulfilment. In addition, the Account Managers provide support to field sales staff on business development through providing quotations and samples to customers. The role requires a significant amount of communication with both customers and colleagues verbally and in writing.

The main functions undertaken by the Account Managers are mainly sales support and administrative functions and are summarised below:

New & Existing Business

Support the dedicated Sales Director Europe, Fibre-Based Products located in Germany. The European Account Manager will act as the business' point of contact for the following sales support functions:

1. Contact person for European customer
2. Supplying quotations
3. Organising deliveries, samples & trials
4. Overall order management, handling NBO's & CRM system
5. Coordinating new product designs and changes to artwork
6. Managing the critical path for product launches with customers
7. Arranging technical support from the UK should this be necessary

In each case, the Account Manager will be reliant on other departments in the business to provide information.

Existing Business and Repeat Orders

This aspect of the role involves coordination of the customer requirements with the lead times to manufacture products and ensure that the appropriate information is included in the company's ERP system to ensure that the customer deliveries are met on time and in full and includes:

1. Vendor Managed Inventory. The business operates vendor managed inventory for certain customers. The Channel Manager should therefore have reasonable numerical skills to enable accurate stock forecasts to be made.
2. Proactively seeking repeat orders. The Channel Manager should be in regular contact with the customers and be aware of their likely demand. Orders should be proactively sought from each customer to ensure sufficient time is allowed for manufacture.
3. Other administrative functions including order processing, organising delivery times, and invoicing are also undertaken by the Channel Manager.

Skills Required:

1. Professional fluency in German
2. Excellent communication skills (including good email writing)
3. Exceptionally organised and excellent coordination and prioritisation skills (especially in relation to business deadlines)
4. Excellent computer skills - Excel essential, Word, Outlook, Internet etc.
5. Assertive individual capable of taking a balanced approach with customers
6. Collaborative, team player, able to form good relationships with colleagues internally and externally
7. Able to work autonomously with minimal supervision, be pro-active and take initiative, open to learning

Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.