German Luxury Customer Service

Euro London Appointments; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Get ready to dive into the exciting world of a leading luxury fashion company and leaders in their field!

I am currently partnering with this company searching for their next German speaking Customer Support Executive. As a customer support specialist, you'll be the go-to person for their customers. From answering questions about our products to providing top-notch service, you'll be making a difference every day.

Not only will you be handling calls and emails, but you'll also have the chance to interact with customers worldwide. With a script-free environment, you'll have the flexibility to use your experience and personality to provide the best service possible.

What your main role will be:

• Responding to customer order queries and providing accurate, live, and complete information, always keeping delivering an omnichannel experience across online and in-store in mind.
• Speaking to clients to quickly get to the root of their problem.
• Helping customers via calls, emails, and live chat.
• Using a positive personality and experience, not a script.
• Knowing limitations and when to ask for advice.
• Owning the resolution to the problem; don't leave the customer hanging.

About You:

• Fluent to a native level in German.
• Fluent level of English.
• Open to work on weekends if needed.
• Interpersonal skills and passion for providing excellent customer service.
• Strong communication skills: active listening, writing/typing, informal communication.
• At least one year's experience providing customer support would be ideal - preferably in a software support environment.