German Customer Service Representative - (Hybrid, mostly remote)

JR United Kingdom; Chelmsford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise leader dans le secteur de la santé recherche un représentant du service clientèle parlant allemand pour un poste hybride basé principalement à distance. Vous serez responsable de la gestion des appels entrants et sortants, visant à fournir un service client de qualité supérieure. Ce poste à temps plein inclut des avantages tels qu'un régime de retraite contributif et des réductions chez des détaillants renommés.

Benefits

Régime de pension contributif jusqu'à 6%

Opportunité d'acheter et de vendre des congés

Plan de santé hospitalière et de ressources

Chèques de soins oculaires

Produits de soins personnels gratuits chaque mois

Réductions chez des marques et détaillants renommés

Qualifications

• Expérience en service clientèle souhaitable.
• Approche professionnelle avec capacité à établir des liens.
• Motivé et désireux de fournir un service de haute qualité.

Responsibilities

• Répondre aux appels des clients existants et nouveaux.
• Traiter toutes les demandes relationnelles au métier.
• Prendre des commandes par téléphone.

Skills

Communication

Attention to detail

Self-motivated

Customer service

Job description

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German Customer Service Representative - (Hybrid, mostly remote), chelmsford

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Client:

Origin Recruitment Ltd

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Origin Multilingual is proud to announce, we are searching for a German Speaking

Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

● Answering calls from existing and new customers

● Proactively dealing with all queries relating to the business

● Taking orders and bookings via external and internal calls

● A professional approach with the ability to build rapport with each customer

● Demonstrating extensive knowledge on all product ranges

● Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position, will have the following competences:

● Previous experience in a similar role (preferred but not essential)

● Customer service experience (preferred but not essential)

● Self-motivated, with a ‘can do’ attitude

● Attention to detail with high level of communication skills is essential

● A passion to deliver the highest quality for our client’s customers

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Week 1: Monday to Friday. 07:00 – 15:15

Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00

Week 3: Monday to Friday. 11:00 – 19:15

Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00

Week 5: Monday to Friday. 11:45 – 20:00

Week 1: Monday to Friday. 07:00 – 15:15 UK Time

Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time

Week 3: Monday to Friday. 11:00 – 19:15 UK Tim

Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time

Week 5: Monday to Friday. 11:45 – 20:00 UK Time

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Additional benefits:

● Contributory pension scheme of up to 6%

● Opportunity to buy & sell holiday

● Contributory hospital and health cash plan

● Eye care vouchers

● Free monthly nutritional and personal care products

● Discounts at leading brands and retailers