German Customer Service Representative

TN United Kingdom; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a German Customer Service Representative to enhance their team in Hertfordshire. This role involves managing the entire order process, ensuring customer satisfaction through effective communication and relationship building. The ideal candidate will be fluent in German and English, possess excellent multitasking abilities, and be proficient in tools like Salesforce and Outlook. Join this innovative firm to make a significant impact in customer service while working in a dynamic environment that values creativity and independent thinking.

Qualifications

• Fluency in German and English, with strong communication skills.
• Experience with Salesforce and SAP is advantageous.

Responsibilities

• Manage customer inquiries and handle orders from entry to billing.
• Coordinate deliveries and monitor multiple systems throughout the day.

Skills

Fluent in German

Fluent in English

Communication Skills

Proficiency in Outlook

Salesforce

Excel

Word

Ability to work independently

Time Management

Multitasking

Tools

Salesforce

SAP

Outlook

Excel

Word

Job description

German Customer Service Representative, Hertfordshire

Client: Antal International

Location: Hertfordshire, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3df7a2980f63

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

My well-known client based in Watford is looking for a German Customer Service Representative with fluency in English and at least one of the following languages: French or Dutch. Excellent communication skills, both oral and written, are required.

Job Summary

Responsible for the entire order management process, from order placement to delivery at the customer site. Collaborates closely with other departments, manages technical emergency tickets, creates quotations, and handles customer cases proactively. Focuses on delivering outstanding customer service through effective communication and relationship building, following internal processes while thinking independently.

Key Responsibilities

1. Manage customer inquiries via phone or email promptly to provide efficient service.
2. Handle customer orders from entry to billing, including quotations and pre-payment documents.
3. Open, update, and manage tickets/cases in the system, liaising with other departments.
4. Respond effectively to queries regarding orders and deliveries, resolve complaints, and process credits/debits.
5. Coordinate deliveries with third-party warehouses and supply chain contacts.
6. Dispatch support requests through appropriate channels for technical team action.
7. Monitor multiple systems and ticket queues throughout the workday.
8. Communicate with Sales Account Managers and internal departments regarding orders and deliveries.
9. Understand operational requirements of key customers.
10. Implement process improvements to enhance operational effectiveness and profitability.
11. Maintain up-to-date customer account records for audit purposes.
12. Identify and resolve master data errors affecting OTC processes.
13. Support team members and back up other Customer Service teams as needed.

Qualifications, Skills & Experience

1. Proficiency in Outlook, Salesforce, Excel, Word.
2. SAP experience is advantageous.
3. Ability to work independently and as part of a team.
4. Think creatively to understand connections across departments.
5. Work effectively under pressure and meet deadlines.
6. Prioritize workload and manage time efficiently.
7. Multitask and coordinate activities across departments.
8. Navigate multiple systems and tickets simultaneously, knowing how to prioritize.

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