German Customer Care Administrator (Late Saturday)

Lifeplus; St. Neots; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A holistic wellness company is seeking a German Customer Care Administrator in St. Neots, UK. This role requires fluency in German and English along with excellent communication skills. Responsibilities include managing customer queries, building relationships, and using ticket management software. The position offers a hybrid working model and opportunities for career development in customer care.

Benefits

Contributory pension scheme

Generous employee discount

Opportunity to buy & sell holiday

Qualifications

• Must be fluent in both oral and written English and German.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Able to build good relationships at all levels.

Responsibilities

• Answer customer queries and process requests via phone.
• Make outgoing phone calls for resolutions.
• Develop relationships with customers to ensure retention.

Skills

Fluent in English

Fluent in German

Excellent communication skills

Problem-solving abilities

Relationship building

Adaptability

Tools

Lifeplus Puzzel

Job description

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German Customer Care Administrator (Late Saturday), Saint Neots

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Client:

Location:

Saint Neots, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

644ecf9e5ea6

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.

The role will include but is not limited to:

• Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
• Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at all times when handling customer requests.
• Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
• Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations.

Candidate Profile:

• Must be fluent in both oral and written English and German.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient, and adaptable to change.

The values you’ll stand by:

• Be generous with your knowledge, knowledge is only powerful if you share it with others.
• Bring integrity, listen first and then speak.
• Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
• Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:

• LIFE Program – providing you the opportunity to develop and take the first steps in progressing your customer care career
• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Contributory hospital and health cash plan
• Generous employee discount on Lifeplus nutritional supplements and wellbeing products.
• Life assurance
• Discounts at leading brands and retailer

Hours and Days:

• 5 week rotational shift, 37.5 hours per week: Week 1: Monday to Friday. 07:00 – 15:15Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00Week 3: Monday to Friday. 11:00 – 19:15Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00Week 5: Monday to Friday. 11:45 – 20:00

Location:

• Hybrid working: 1 day per month in the office

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

• Please note: The successful applicant will be required to undertake a criminal record check.
• Please advise us in advance if you have any special requirements if you are asked to attend an interview.