German Client Services Executive

Lounge; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative fashion brand is seeking a German Client Services Executive to enhance customer experiences for their German-speaking clientele. This role involves engaging with customers in their native language, ensuring queries are handled promptly, and maintaining high standards of communication. If you are passionate about fashion and customer service, this opportunity allows you to be part of a dynamic team that empowers women worldwide. Join a company that values growth, detail, and technology, and contribute to an exciting journey in the fashion industry.

Qualifications

• Fluent in German and English with a passion for customer experience.
• Experience in fashion is a plus.

Responsibilities

• Work within the Client Services Team to support German-speaking customers.
• Proofread the German-translated website and respond to queries.

Skills

Fluent in German (reading and writing)

Excellent command of English

Customer experience passion

Attention to detail

Computer literacy

Professional communication

Job description

We are looking for a German Client Services Executiveto join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.

During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a German Client Services Executive,you willhelp our Client Services Team continually deliver high-quality customer experience to all of our German-speaking customers around the world.

We are looking for someone who has an excellent command of the English language, but also to be fluent in German reading and writing. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.

What you will do at Lounge:

• Work within our world-class Client Services Team.
• Liaise with our German Loungers and customer base
• Ensure that our German customers' queries are responded to in their native language.
• Proof our German-translated website.

We would love it if you:

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are confident in writing professional communications with excellent grammar and on-brand terminology.
• Have knowledge around consumer behaviour.
• Are fluent in German reading and writing.

We know that people aren’t a wish list of technologies or a number of years' experience, so we won't include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know, your dream role may be just what we need.

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