German Bilingual Customer Services Advisor

TJX EUROPE; Watford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join TJX Europe as a Customer Service Associate and play a vital role in ensuring exceptional customer experiences. You'll interact with customers in both English and German, offering support and solutions while working within a collaborative team environment. Enjoy comprehensive training, a supportive workplace culture, and various employee benefits in a role that promotes growth and recognition.

Benefits

10% TK Maxx and Homesense discount

Subsidised gym membership

Healthy and delicious catering options

Relaxation areas including a rooftop terrace

Dedicated learning space

Regular team social events

Qualifications

• Fluent in English and German.
• Excellent listening skills.
• Self-motivated and customer-oriented.

Responsibilities

• Advise customers via telephone and email.
• Provide positive and memorable customer experiences.
• Handle queries and issues effectively.

Skills

Customer Service

English

German

Listening

Self-motivation

Job description

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Could you be one of our Customer Service Associates?

As the world's leading off-price retailer of clothing and homeware worldwide, we're all about putting our customers first. Everyone's aim is to provide them with a positive and memorable experience.

In this role, you'll be advising customers via telephone and email using English and German language skills.

Which means you'll need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you.

In return, you'll get an in-depth programme of training when you start. Plus, all the great on-site facilities of our Watford Campus. We're talking about everything from delicious eateries to a subsidised gym. And it's only twenty minutes outside of London.

We're all about helping you develop yourself. The skills you'll learn working in our Customer Service will help you be at your best and be great at what you do. And you'll be surrounded by the support of our fun and caring team.

Join us and you'll be a part of our successful, growing European business filled with opportunities for growth and recognition. We're proud of the culture we've created. We work hard but we have lots of fun and we give back to a lot of causes we care about.

And there's lots more in it for you...

As a TJX Associate, you'll enjoy some great benefits, like:

• 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends
• Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre.
• Loads of catering options across our campus. They serve healthy and delicious choices every day. And it's all sustainably sourced.
• Campus spaces available for associates to relax. You can study or play, and we encourage downtime, collaboration, and relaxation. This includes our very own rooftop terrace and Games Lounge. We love to use it for team events, informal meetings or a good catch-up.
• The learning space. Our dedicated home for learning. It's a calm and reflective space for associates to focus on their development.
• Regular team social events including go home early days during Summer

Job Specifics:

• Fixed term contract that will run until the end of January 2026
• Full time contract offering 37.5 hours per week
• Part time Contracts offering 20 hours per week.
• Shifts are Monday to Friday 9-5 outside of peak trading months and teams work 1 in every 3 weekends (Saturday & Sunday)
• During Peak trading months (October, November & December) the team extend their opening hours and offer 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00)
• We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours.
• No relocation package, please consider how you would relocate when applying as the role is office based.

Want a new role you won't just like but love?

Apply now.

As proud as we are of our past success, it is our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger and be part of our future. Apply now

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

73 Clarendon Road

Location:

EUR Home Office Watford GB