German and English speaking Customer Service Representative

Language Matters; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in Watford is seeking a German and English-speaking Customer Service Representative. The role involves managing customer orders, resolving queries, and collaborating with various departments. Ideal candidates will have strong communication skills and relevant experience in customer care or sales administration.

Qualifications

• Fluency in German and English is required.
• Experience in customer care, sales administration, client support, or account management is preferred.
• Able to work in a fast-paced environment.

Responsibilities

• Managing customer orders and processing sales orders.
• Proactively resolving returns and delivery issues.
• Communicating effectively via phone and email with clients.

Skills

Communication

Organizational Skills

Job description

German and English speaking Customer Service Representative

An exciting opportunity has arisen for a bright German and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in German and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in English and German
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

• Permanent
• Up to €4500 per month + Commission

As Senior Account Executive, you'll manage the full sales cycle-engaging w...

• Portugal
• Contract/Interim
• Up to €2200 per month

A fast-growing international SaaS company is seeking a Multilingual Custom...

3rd Floor, 9 Irving Street, London, WC2H 7AH