Genomics Services Operations Lead

NHS ENGLAND; Leeds; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

NHS England in Leeds seeks an experienced Operational Service Manager to lead the Genomics service within Digital Operations and Service Management. You will ensure safety, resilience and alignment with service management standards while coordinating with clinical and supplier teams.

The role focuses on managing incidents, changes and service transitions, monitoring performance, and driving continual improvement to meet user and operational needs. Hybrid office-based work is expected.

Responsibilities

• Lead operational service management of the Genomics service, ensuring it is safe, resilient, effective and aligned to NHS England service management standards.
• Work closely with the Service Manager on day‑to‑day operational service management, ensuring clear ownership, governance and escalation routes.
• Manage incident, major incident, problem, change and service transition processes for the Genomics service.
• Ensure new and changed Genomics capabilities are operationally ready, with appropriate support models, documentation, monitoring and reporting in place.
• Monitor service performance against agreed measures, identifying risks, trends and areas for improvement.
• Drive continual service improvement, embedding lessons learned and addressing recurring issues.
• Collaborate with product, delivery, technical, clinical, commercial and supplier teams to manage service risks and resolve issues.
• Ensure the Genomics service continues to meet user, clinical and operational needs.

Job description

NHS England in Leeds seeks an experienced Operational Service Manager to lead the Genomics service within Digital Operations and Service Management. You will ensure safety, resilience and alignment with service management standards while coordinating with clinical and supplier teams.

The role focuses on managing incidents, changes and service transitions, monitoring performance, and driving continual improvement to meet user and operational needs. Hybrid office-based work is expected.