Genomic Coordinator

Synnovis; Greater London; On-site; GBP 34,000 - 37,000; Full time

Job summary

Synnovis is seeking two Genomic Coordinators to join the Monogenics team at Guy’s Hospital in London. You will handle test referrals, data entry, and communication with clinicians, ensuring timely, high‑quality service for patients within SEGMS.

Training will be provided, and you will work in a busy, collaborative environment alongside scientific colleagues. The role supports genomic medicine pathways across the South London region, with close ties to GSTfT and partner NHS trusts.

Qualifications

• GCSEs including English and Maths at grade 4/C or equivalent.
• Significant office experience in a fast-paced environment.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Coordinate test requests and assign tests as they arrive from referrals.
• Monitor the Genomics email inbox and route enquiries accordingly.
• Input data into laboratory information systems and related databases.
• Support the Monogenics team to ensure timely, high‑quality patient service.

Skills

Office experience

Data entry

MS Office

Education

GCSEs (English & Maths)

Job description

Employer Synnovis Employer type Private Sector Site Guy's Hospital Town London Salary £34,186 to £37,388 per annum depending on experience Closing 24/09/2026 23:59

Genomic Coordinator

The place to work in pathology

We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose.

Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology.

Job overview

We are seeking two highly motivated Genomic Coordinators to join our Genetics Service at the South East Genomic Medicine Service (SEGMS), based at Guy’s Hospital.

These posts will involve working within the Monogenics team alongside our existing Genomic Coordinators and Scientist colleagues to process test requests in the local LIMS, monitor and reply to emails about testing, manage transfer of data between labs, as well as other administrative tasks.

Successful applicants will be dedicated, enthusiastic and have good communication skills. The role requires consistent attention to detail and excellent organisational skills. Knowledge of genomics testing is preferable but not essential, as full training to perform the required tasks will be provided.

Main duties of the job

The Monogenics team is part of the wider Genetics department, and it is the hub laboratory for the SEGMS. The department performs a range of different genetics test as prescribed by the National Genomics Test Directory by NHS England.

You will work fully embedded within the Monogenics team to perform assignment of incoming test requests. These arrive with the samples as a paper referral form on which the clinician has recorded the test request details. These forms are scanned into the NHS Trust network in the Genetics specimen reception, so this test assignment role can be performed remotely by accessing the scanned image of the form on a GSTT NHS trust computer. The test assignment is performed twice daily on rotation within the Genomic Coordinator team.

Additional tasks include managing the Monogenics email inbox and replying or redirecting enquiries as indicated, as well as supporting the Scientist team with other data inputting tasks.

The role ensures that our patients are tested in a timely manner and receive a high quality of service.

Working for our organisation

The Genetics laboratories are part of Synnovis and are located within the Guy’s Hospital site.

The Genetics department is made up of more than 120 staff and with close links to Clinical Services throughout Guy’s and St Thomas’ NHS Foundation Trust (GSTfT) and St George’s Hospital Foundation Trust. With our partner laboratories, the GMS for the South London region provides a comprehensive genomics service for a population of 8 million which includes specialist germline and cancer tests and a class-leading whole exome sequencing service.

Your development and learning

You will have a suite of learning opportunities available through The ACCE competencies programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.

Detailed job description and main responsibilities

The Genomics Coordinator will be required to act as a flexible administrative resource to support the Monogenics clinical scientist team in delivering a seamless and integrated end to end genomic medicine pathway. The post holder will be responsible for the co-ordination of the genomic medicine pathway on a day-to-day operational basis.

The core activities requiring support from the Genomics Coordinator are outlined below:

• Liaising with clinicians, service users and healthcare professionals to enable appropriate testing for patients.
• Retrieving information on ongoing testing using laboratory information management systems and associated databases.
• Progress monitoring and record keeping throughout in-house and externally coordinated testing pathways.
• Coordinating testing activities between internal laboratories, regional Genomic Laboratory Hubs and other national laboratories.
• Managing sample exports, imports and inter-laboratory transfers.
• Maintaining patient records, referral information and specialist databases.
• Supporting upload and distribution of diagnostic results and reports
• Managing referrals, referral tracking lists and associated documentation to ensure pathway progression.
• Undertaking sample handling, patient information entry, specimen receipt and associated clerical duties where required.
• Supporting MDT preparation, laboratory meetings and service reporting activities as required.

The post holder will act as a central point of contact responsible for tracking documentation, data and samples which progress through the pathway often from different Trusts across the SEGMS geography.

The post holder will be required to work autonomously, have good organisational abilities, with excellent IT skills and good attention to detail. The post requires a good level of experience and highly developed communication skills.

Duties and Responsibilities

The duties and responsibilities listed below are representative of the Genomics Coordinator role and its purpose within the Monogenics service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

• Deliver and retrieve medical records, referral documentation and associated information whilst maintaining strict confidentiality and adhering to Information Governance requirements.
• Enter and maintain clinical, laboratory, referral and patient information on relevant computer systems, laboratory information management systems and specialist databases.
• Liaise with clinical teams to ensure referrals and test request documentation is complete, accurate and appropriately recorded.
• Assign appropriate tests as requested on referral forms and elevate complex or unclear requests to Clinical Scientists or senior staff as appropriate.
• Ensure effective monitoring and management of departmental email accounts and service enquiries.
• Track referrals, samples and testing activity throughout the diagnostic pathway, identifying delays and escalating risks where required
• Coordinate diagnostic testing, sample transfers and communications with regional and national laboratory networks
• Transfer and reconcile patient and test data between laboratory information systems and specialist service databases where required.
• Maintain referral lists, testing logs, pathway trackers and service databases to support efficient pathway progression.
• Undertake audits of referrals, samples, records and pathway data to ensure accuracy, completeness and compliance with service requirements.
• Support Operational Management in recruitment, onboarding, induction and training activities where appropriate.
• Support the development, maintenance and implementation of Standard Operating Procedures (SOPs), pathway guidance and internal performance measures.
• Identify and suggest improvements to diagnostic and genomic pathways to reduce inefficiencies and improve service delivery.
• Escalate breaches of pathway targets, turnaround times, quality concerns or service issues in line with agreed escalation procedures.
• Ensure records are maintained, updated and stored in accordance with organisational policies and accreditation standards including ISO15189.
• Training, support and supervision or junior team members and new staff.
• Undertake any additional duties commensurate with the grade of the post to support delivery of high-quality patient care and service objectives.

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

Guy’s and St Thomas’ Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Women’s Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Children’s Hospital and the Cancer Centre on the Guy’s site.

You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard!

Person specification

Qualifications

• od all round education to GCSE standard including English and Maths at grade 4/C or equivalent

Experience

• Previous office experience
• Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
• Experience of working within a team
• Experience of working accurately with an attention to detail
• Experience of working with computer applications such as Microsoft Office, Google docs and data entry
• Experience of an administrative role within the NHS

Skills & Knowledge

• Excellent interpersonal skills with the ability to liaise effectively with a wide range of staff
• Good communication skills, both verbally and electronically
• High levels of organisation with the ability to prioritise
• Manage workload and prioritise tasks

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.

For our Permanent workforce we offer a competitive benefits package.

All employees are entitled to:

• Contributory pension scheme
• Generous annual leave entitlement

Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.