GenO Cloud Adoption Manager, UK

Oracle; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in cloud solutions is seeking a Customer Success Associate in Westminster, UK. The role involves ensuring smooth customer account activation, identifying business opportunities, and advocating for customer needs. Ideal candidates hold a BA/BS degree and have skills in problem-solving and collaboration. The company ensures a flexible work environment and significant investment in professional development and employee benefits.

Benefits

Significant investment in professional development

Flexible work environment

Competitive pay and excellent benefits

Qualifications

• 0-2 years of experience in a relevant field.
• Customer-facing work experience is a plus.
• Passion for IT and technology.

Responsibilities

• Ensure quick customer account activation.
• Monitor and review the adoption plan with the customer.
• Identify and escalate new business opportunities.

Skills

Problem-solving skills

Task planning and delegation skills

Listening and coordination skills

Collaboration and networking skills

Education

BA/BS degree (or higher) in a relevant field

Job description

Customer Success Associate

Ensure a quick and smooth customer account activation, providing the customer with relevant knowledge for early use.

Continuously monitor and review the adoption plan with the customer to ensure progress aligns with their expectations, facilitate ROI, ensure success during critical stages (e.g., Go Live), and provide long-term support.

Identify and escalate new business opportunities.

Stimulate customer interest by sharing relevant information and facilitating connections with relevant Oracle activities.

Remove barriers by ensuring the progress and rapid resolution of support tickets through engaging relevant teams and defending the customer's interests. Proactively identify structural problems affecting the customer's use of Oracle Cloud and develop resolution plans.

Act as a customer advocate for product features and requirements.

Qualifications

• BA/BS degree (or higher) in a relevant field
• Relevant modules and/or experience in Project Management, Business, or IT
• Problem-solving skills, task planning, and delegation skills
• Passion for IT and technology
• Listening and coordination skills
• Energetic, sociable, with a customer-centric approach, constantly seeking to anticipate customer needs through advice, training, or methodology
• Ability to understand customers' business requirements and define success
• Strong collaboration and networking skills, with the ability to work in teams
• 0-2 years of experience, creativity, and passion to join the team, working professionally and competently
• Customer-facing work experience is a plus

What We Offer

• Significant investment in professional development through training and a network of resources and leaders within Oracle
• Opportunities to engage with diverse customers across multiple areas
• Flexible and fun work environment promoting work-life balance
• An inclusive, multicultural community valuing new perspectives
• Competitive pay and excellent benefits

Additional Information

Career Level: IC1

About Us: As a global leader in cloud solutions, Oracle leverages cutting-edge technology to address today's challenges. We have partnered with industry leaders across sectors and have thrived for over 40 years by operating with integrity. We are committed to fostering an inclusive workforce that promotes opportunities for all. Oracle offers global career opportunities, competitive benefits, flexible medical, life insurance, and retirement options, and encourages community involvement through volunteer programs. We are dedicated to including people with disabilities at all employment stages. For accessibility assistance, contact us at [phone] or via email. Oracle is an Equal Employment Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We also consider qualified applicants with arrest and conviction records, in accordance with applicable laws.