Genesis Personal Assistant

Pendragon Group; London; On-site; GBP 32,000 - 43,000; Full time

Job summary

A leading company in luxury automotive retail seeks a Personal Assistant to enhance customer journeys and promote brand excellence. The ideal candidate will manage the sales process and create remarkable experiences while showcasing their brand know-how. In this dynamic role, you will enjoy comprehensive training and opportunities to thrive within a collaborative culture.

Benefits

Company car

Pension

Critical illness cover

Life assurance

31 days holiday

Exclusive company discounts

Qualifications

• Proficiency in curating unforgettable customer experiences.
• Excellent verbal and written communication skills.
• Familiarity with products and services within the luxury automotive landscape.

Responsibilities

• Execute the sales process from initial enquiry to aftercare.
• Proactively generate new customer enquiries and build relationships.
• Drive brand awareness through social media and events.

Skills

Customer Experience

Communication

Brand Awareness

Job description

Genesis Leeds, (Regular travel across the United Kingdom required to attend events and customer meetings, being flexible with travel is a must for this position)

£32,000 basic salary with an OTE of £43,000, with company car, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.

In your role as a Personal Assistant, you'll be a vital member of our revolutionary retail team, collaborating with one of the most innovative and esteemed brands in the industry.

Reporting into the Brand Manager, you’ll execute the sales process from initial enquiry all the way through to aftercare, delivering exceptional experiences to all our customers across the United Kingdom. You'll be that reassuring presence at every step of the customer journey, ensuring excellence from start to finish. To make this possible and set you up for success you’ll be equipped with 1st class brand training, aswell as our robust and structured 30-day internal training plan that is designed to support you learn in ways that make learning fun and enjoyable. These opportunities will empower you to gain a deep understanding of the brand and our systems and processes.

Genesis are one of the world’s fastest growing luxury car brands, they strive to create the finest automobiles, products and services around the world to make a difference to our customers lives.

If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:

Your Journey as a Personal Assistant:

• A true ambassador for Genesis, you’ll showcase an in-depth understanding of our brand’s exclusive market position, products and services whilst representing it with pride and excellence ensuring the customer is fully informed of all offers
• Proactively generating new customer enquiries by identifying business opportunities and building strong personal and professional relationships
• Creating exceptional experiences for our customers, from the moment they make initial enquiry all the way through to aftercare
• Driving brand awareness through social media, events and online presence whilst keeping our customers informed of brand and product news/developments, ensuring their Genesis experience is always current and exciting
• Meeting the required standards for providing fair financial advice and services to our customers, adhering to FCA regulations

Are You Ready to Embrace the Challenge? We’re looking for someone who has:

• Proficiency in curating unforgettable customer experiences, coupled with a relentless drive to consistently surpass sales and aftercare targets.
• Expertise in managing brand awareness, demonstrated through the orchestration and promotion of events that resonate with luxury target audiences, thereby enhancing brand recognition.
• Excellent verbal and written communication skills with the ability to effortlessly build trust and rapport, which is at the heart of our customer relationships
• Familiarity with products and services within the automotive and retail landscape, preferably within luxury brands
• Confidence and experience with computer systems, and hold a full UK driving licence – you will be attending various events and customer meetings across the UK
• Passionate for our industry, the people who work in it and the people we serve
• Commitment to doing the right thing, and treating our customers fairly, continuously learning to ensure you build your level of knowledge to be able to work in a regulated environment

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

Embrace the Gift of Movement:

We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.

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Created on 22/06/2025 by TN United Kingdom