Generalist Adviser

Citizens Advice; Ilkeston; On-site; GBP 26,000 - 29,000; Full time

Job summary

Citizens Advice is seeking a Generalist Adviser to join their advisory services team in Ilkeston. This full-time role involves delivering comprehensive advice across various subjects, including welfare benefits and energy issues. Successful candidates will receive training and support while working in a flexible environment that includes potential remote working arrangements.

Qualifications

• Good communications skills, both written and verbal.
• Strong customer service skills with a non-judgemental approach.
• Computer literate and confident in working to performance targets.

Responsibilities

• Provide face-to-face and telephone advice predominantly from the Ilkeston office.
• Assist clients with welfare benefit eligibility, benefit claims, and energy advice.
• Occasional travel required for outreach coverage across Derbyshire.

Skills

Good communication skills

Written communication

Verbal communication

Customer service

Computer literacy

Job description

Generalist Adviser (trainee role available)

Hours: 37 hours per week

Salary: £26,366 to £28,825 per annum pro rata (Dependent on experience)

Contract: Full-Time, Permanent

Base: Ilkeston with occasional travel throughout Derbyshire if required for cover (additional travel expenses will be paid)

We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face to face and telephone advice, predominantly based at our Ilkeston office, however there may be an occasional requirement to cover some Outreach locations. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice There is flexibility in this role which allows for some remote/home working where appropriate.

Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.