Generalist Advice Worker/Advice Session Supervisor or Trainee Position, SOUTHWARK CAB

Guardian Jobs; London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading organization in Southwark is seeking a Generalist Advice Worker/Advice Session Supervisor or Trainee. This role offers a chance to provide vital social welfare law advice while supervising staff and volunteers. The position is ideal for experienced advisors or those looking to train as supervisors. Generous benefits and a commitment to equal opportunities are part of the offering.

Benefits

Generous annual leave

Employer-matched pension contributions up to 10%

Ongoing training and development opportunities

Qualifications

• Recent experience in advising the public, including undertaking advice casework.
• Ability to undertake the role of Advice Session Supervisor with training provided.

Responsibilities

• Providing advice to the public and handling casework related to social welfare law.
• Supervising advice and gateway assessment sessions.

Skills

Advising the public

Supervising staff and volunteers

Understanding and empathy

Job description

Generalist Advice Worker/Advice Session Supervisor or Trainee Position, SOUTHWARK CAB

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Overview

Citizens Advice Southwark has a track record of delivering high-quality services from offices in Peckham and Walworth, as well as outreach locations across Southwark and South East London. We provide free, independent, confidential advice across all social welfare law areas, aiming to resolve issues and bring about positive change through research and campaigns.

Post funded by Southwark Council

This role offers an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate skills or for an advisor to train as an ASS within six months. The starting salary for trainees is NJC Scale 6 - £34,582 for the first six months during training. The post involves working across all our offices and outreach locations in Southwark as needed.

Responsibilities

• Providing advice to the public and handling casework related to social welfare law
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

Candidate Requirements

• Recent experience in advising the public, including undertaking advice casework
• Experience or ability to undertake the role of Advice Session Supervisor, with training provided within 6 months
• Understanding, empathy, and commitment to the Service’s aims, principles, and equal opportunities policies

Application Details

Closing date: 9.00 am Tuesday 27th May 2025

Interviews: Friday 30th May 2025

For further information and an application pack, please visit our website via the apply button.

Benefits

We offer a range of employee benefits, including generous annual leave, employer-matched pension contributions up to 10%, and ongoing training and development opportunities.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all qualified individuals regardless of sex, gender reassignment, marriage or civil partnership status, pregnancy, sexual orientation, race, religion or belief, age, or disability.