General Surgery Patient Pathway Assistant

North Bristol NHS Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization is seeking a General Surgery Patient Pathway Assistant to support administrative processes in the General Surgery Department. The role involves coordinating patient pathways, managing appointments, and working closely with clinical teams to ensure high-quality service delivery.

Qualifications

• Experience in NHS or similar organisation.
• Ability to work under pressure and prioritize workload.

Responsibilities

• Support Waiting List Coordinators and manage patient admissions.
• Coordinate outpatient and pre-operative clinics.
• Maintain patient confidentiality and manage clinical reports.

Skills

Communication

Organizational Skills

Customer Care

Education

Good general education including GCSE in Maths or English

Tools

Microsoft Office

Job description

General Surgery Patient Pathway Assistant

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General Surgery Patient Pathway Assistant

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Job Overview

A fantastic opportunity has recently arisen within the General Surgery Department as we are advertising for a Patient Pathway Assistant to join our busy department. This is an exciting opportunity to start your career working within the General Surgery Department.

Contract: Permanent

Working days: Wednesday, Thursday and Friday

Hours: 22.5 hours per week

The General Surgery Team are focused on helping manage the administrative processes for patient's who suffer with UGI/LGI issues in the Bristol and South West area. The role will be to support all administration aspects of the patient pathway in line with referral to treatment guidelines and cancer pathways, therefore RTT and cancer knowledge would be extremely beneficial.

This role also involves working closely with the Management Team, Waiting List Coordinators and Secretaries.

The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.

Main duties of the job

The General Surgery Patient Pathway Assistant is responsible for supporting the Waiting List Co-ordinators and Secretaries to manage the inpatient/outpatient day-to-day running of the department. Helping coordinate admissions, pre-operative clinics and outpatient clinics when required.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the admin team (inpatient and outpatient) within the General Surgery team, to ensure an effective high-quality service is provided.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
• To support the waiting list co-ordinators in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy. This includes; NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
• To add, remove and modify patients to and from the waiting list as requested by the waiting list co-ordinators/secretaries or in accordance with the Trust’s Patient Access Policy.
• Provide administrative support to secretaries/waiting list coordinators/ consultants/clinical teams.
• To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the waiting list co-ordinators/secretaries.
• To ensure that patient confidentiality is maintained at all times.
• To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.
• To be responsible for the accurate completion of clinic letters once dictation has been received.
  
  

Person specification

Education/Training/Qualifications

Essential criteria

• Good general education including GSCE in Maths or English (or equivalent)
• Advanced keyboard and computer skills (Microsoft office)
  
  

Desirable criteria

• Patient Administration System (PAS) training
  
  

Work Experience

Essential criteria

• Experience in NHS or similar organisation
• Experience of working under pressure
• Experience of working as part of a team in a multi-disciplinary environment.
• Database experience
• Knowledge of patient pathway
  
  

Knowledge/Skills/Abilities

Essential criteria

• Excellent written/verbal communication skills
  
  

Knowledge/Skills/Abilities

Essential criteria

• Excellent customer care skills.
• Ability to work using own initiative with excellent organisational skills and meticulous attention to detail
• The ability to work under pressure, within a stressful environment, prioritise own workload and work to tight deadlines
• Ability to exercise judgement and take responsibility for actions
• Able to promote good working relationships amongst team, colleagues and clinical staff
• Willingness and ability to learn new IT skills and technology
  
  

Personal Qualities/Special Circumstances

Essential criteria

• Confident and sympathetic when dealing with patients/staff
• Ability to be calm and professional when working under pressure
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care

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