General Sevices Manager

Royal British Legion; Broadstairs; On-site; GBP 52,000; Full time

Job summary

Join a forward-thinking charity as a General Services Manager, where you will lead and coordinate essential services in a care home environment. This role involves strategic planning and day-to-day operations, ensuring a high-quality customer service experience. You will manage maintenance, catering, and housekeeping, while collaborating with various teams to enhance service delivery. With a commitment to supporting the well-being of veterans, this position offers a rewarding opportunity to make a difference in the lives of those who have served. Enjoy a comprehensive benefits package and a supportive work environment.

Benefits

25 days paid holiday

Contributory pension scheme

Death-in-service Life Assurance

Employee Assistance Programme

Professional subscription paid

DBS screening paid

Qualifications

• Proven ability to lead teams and manage complex operations.
• Strong management experience in fast-paced service settings.

Responsibilities

• Lead and coordinate core services including maintenance and catering.
• Collaborate with teams to source suppliers and manage contractors.

Skills

Management Experience

Facilities Management

Customer Service

Incident Management

Team Leadership

Education

Level 3 in Facilities Management

Diploma in Management Studies

Level 4 Food Hygiene Certificate

Job description

Are you a proactive and organised leader with a background in facilities, hospitality, or housekeeping management? Join us as a General Services Manager, where you’ll play a key role in both strategic planning and the day-to-day operations of our care home environment.

You’ll oversee vital services such as building maintenance, catering, housekeeping, utilities, and communications — ensuring everything runs smoothly, safely, and efficiently.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday, and a salary of £51,585 per annum.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK. An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

1. Lead, coordinate and plan core services, including maintenance, waste disposal, catering, and housekeeping.
2. Manage contractors and oversee project delivery to ensure high standards and value for money.
3. Collaborate with the Senior Care Home Management Team and the Commercial Team to source consistent suppliers, supporting procurement and tender processes.
4. Develop and implement rolling plans for equipment upgrades, ensuring value and compliance.
5. Work with your teams to plan and deliver a high-quality customer service and dining experience.

What we are looking for:

1. Level 3 qualifications (or equivalent experience) in Facilities Management (BIFM) and/or Housekeeping or Hospitality Management.
2. A diploma in Management Studies (or willingness to work towards).
3. Level 4 Food Hygiene Certificate (or willingness to work towards).
4. Strong management experience in a fast-paced, service-led setting (e.g., schools, hospitals).
5. Proven ability to lead teams, manage complex operations, and drive continuous improvement.
6. Experience handling incidents, complaints, and writing formal reports.
7. A passion for delivering high-quality services that support the well-being of others.
8. You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification, and/or training in audit or quality improvement.

Employee benefits include:

1. 25 days’ paid holiday per year (plus bank holidays), increasing to 26 days after 5 years, with the option to buy up to 1 additional week.
2. Contributory pension scheme — minimum 2% employee contribution with 6% employer contribution; up to 10% employer contribution and 5% employee contribution (after 5 years’ service, up to 14% employer contribution).
3. Death-in-service Life Assurance, with a benefit of 3x annual salary.
4. Employee Assistance Programme.
5. Reward Hub online benefits platform with extensive offers and discounts.
6. Professional subscription paid by RBL (where essential to the role).
7. DBS screening paid by RBL (where essential to the role).
8. Confidential counselling, financial, and legal advice through Employee Assistance Programme.

About Maurice House

Maurice House is one of six Royal British Legion care homes, offering high-quality residential, nursing, and dementia care to veterans and their families. Set in 12 acres of grounds, it features 77 en-suite rooms, a specialist dementia lodge for up to 30 residents, and a warm, community-focused environment supported by expert staff and a wide range of activities.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to fill the role. Interested candidates are encouraged to apply as soon as possible.