General Services Manager

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Sector: Charity and Not for Profit
Role: Manager
Contract Type: Permanent
Hours: Full Time

Are you a proactive and organised leader with a background in facilities, hospitality, or housekeeping management? Join us as a General Services Manager, where you'll play a key role in both strategic planning and the day-to-day operations of our care home environment.

You'll oversee vital services such as building maintenance, catering, housekeeping, utilities, and communications - ensuring everything runs smoothly, safely, and efficiently.

This role offers 37.5 hours per week, with shifts between 9am - 5pm Monday to Friday with a salary between £51,585 per annum.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.

An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

• Lead, coordinate and plan core services, including maintenance, waste disposal, catering, and housekeeping.
• Manage contractors and oversee project delivery to ensure high standards and value for money.
• Collaborate with the Senior Care Home Management Team and the Commercial Team to source consistent suppliers, supporting procurement and tender processes.
• Develop and implement rolling plans for equipment upgrades, ensuring value and compliance.
• Work with your teams to plan and deliver a high quality customer service and dining experience.

• Level 3 qualifications (or equivalent experience) in: Facilities Management (BIFM) and/or Housekeeping or Hospitality Management.
• A diploma in Management Studies (or willingness to work towards).
• Level 4 Food Hygiene Certificate (or willingness to work towards).
• Strong management experience in a fast-paced, service-led setting (e.g. schools, hospitals).
• Proven ability to lead teams, manage complex operations, and drive continuous improvement.
• Experience handling incidents, complaints, and writing formal reports.
• A passion for delivering high-quality services that support the well-being of others.
• You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

• 25 days paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave.
• Contributory pension scheme - min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years' service reached, when 14% employer contribution achievable).
• Death-in-service Life Assurance, with a benefit of 3x annual salary.
• Employee Assistance Programme.
• Reward Hub online benefits platform with extensive offers and discounts.
• Professional subscription paid by RBL (where it is essential to the role).
• DBS (criminal records) screening paid by RBL (where it is essential to the role).
• Employee Assistance Programme: Provides confidential counselling, financial and legal advice.

Mais House is one of six care homes operated by the Royal British Legion. Nestled near the coast in Bexhill-on-Sea, it's a beautiful period property with 51 en-suite rooms, a lounge bar, cinema, memorial garden, conservatory, and landscaped grounds. Residents enjoy tailored nursing, residential and dementia care in a vibrant, supportive environment.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Company

As the largest charity of our kind, we have 180,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it’s needed.

It’s this mission, this scale, this challenge and the values we all live by, that makes RBL such a fulfilling place to work. Full of stories of purpose, passion and collaboration.

The Royal British Legion is at the heart of a national network that supports our Armed Forces community. We’re here through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us. We are the country’s largest Armed Forces charity, with over 200,000 members, 110,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. Our mission is to provide welfare, comradeship, representation and Remembrance for the Armed Forces Community.

Every Autumn you’ll see us out on the streets during the Poppy Appeal. But there’s far more to the work we do.

In every town and on every street the impact of our work can be felt, and the scale can be seen. Whether it’s in our Care Homes, Battle Back centre or Haig House in London. Whether it’s through our nurses, case officers or war pensions advisors.

So, whatever your interests and ambitions, we think you’ll find a role that works for you.

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