General Service Technician

ZipRecruiter; Lancaster; On-site; Full time

Job summary

A leading automotive service company is seeking a General Service Technician to join their talented team. This role involves performing routine repairs, ensuring customer satisfaction, and maintaining a welcoming environment. The position offers competitive hourly pay, benefits, and opportunities for career advancement in a supportive environment focused on personal development and teamwork.

Benefits

Performance incentives

Paid vacation and holidays

Reimbursement for certifications

401(k) benefits

Healthcare

Employee discounts

Career advancement opportunities

Qualifications

• High School Diploma or equivalent required.
• Automotive training or experience preferred.
• Valid driver’s license needed with a good Motor Vehicle Report.

Responsibilities

• Perform routine vehicle repairs and maintenance according to standards.
• Conduct Courtesy Inspections on every vehicle.
• Assist with inventory management and ensure store cleanliness.

Skills

Communication

Teamwork

Customer Service

Education

High School Diploma or equivalent

Automotive training or experience

Tools

Basic automotive tools

Job description

Job Description

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, our founder Chuck August opened his first store in 1957. We have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro supports 16 tire and auto service brands, serving communities of all sizes across the country.

Under the Monro banner, we are a united TEAM, sharing the mission to provide the highest quality tire and auto service in the industry.

We are looking for motivated individuals at every career stage who share our vision to be America’s leading auto and tire centers. Positions are available across our brands, in field management, and at our Store Support Center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, and building guest relationships, we have a destination for you at Monro.

Destination Monro - Your Career is Here!

About The Role:

Compensation is $17-19 per hour based on experience, including additional incentives.

The General Service Technician role involves both front and back shop responsibilities, including at least two days per week at the front counter. Responsibilities include performing routine vehicle repairs and maintenance, communicating issues and solutions to guests, and playing a key role as a key holder and manager on duty when needed. The role focuses on providing excellent guest experiences, driving sales, and maintaining a welcoming store environment.

Responsibilities:

• Perform basic vehicle services and repairs efficiently according to Monro standards, including tire services and vehicle maintenance.
• Complete Courtesy Inspections on every guest vehicle, identifying and communicating additional needed services.
• Assist with inventory management and store duties, ensuring cleanliness and readiness.
• Perform services following safety standards and test drive vehicles as per policies.
• Adhere to company policies, safety standards, and environmental regulations.
• Maintain technical knowledge through training and operate equipment safely.
• Assist in guest care, work order completion, and store operations under management supervision.
• Understand and communicate Monro’s products and services to guests.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent; automotive training or experience preferred.
• Valid driver’s license with a good Motor Vehicle Report.
• Own basic tools or participate in Monro’s tool purchase program.

Work Environment & Physical Requirements:

Work in an automotive shop environment with exposure to noise, weather, chemicals, and dust. Must be able to lift up to 50 lbs, stand and walk for long periods, and perform physical tasks such as reaching, bending, and stooping.

Additional Information:

Benefits include performance incentives, paid vacation and holidays, reimbursement for certifications, 401(k), healthcare, employee discounts, and career advancement opportunities.

Monro is an equal opportunity employer, providing all applicants with equal opportunity regardless of protected characteristics.