General Service Assistant

Aramark; Newcastle upon Tyne; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Company pension

Life assurance

Generous holiday entitlement

Training & development

Career progression opportunities

Job summary

Aramark UK is recruiting for a General Service Assistant / Driver at Harlow Hill, NE15 0RF. The role blends catering support, customer service and driving duties within a busy site. 35 hours per week across rotating shifts, with a competitive hourly rate and benefits.

You will provide service across catering operations, assist with food preparation, and carry out safe, professional delivery duties. A valid UK driving licence (25+ for insurance) and basic IT skills are required; DBS checks apply.

Qualifications

• Must have good communication and interpersonal skills
• Experience in customer service, catering, delivery or support is desirable
• Full UK driving licence with a good driving record
• Aged 25 or over for driving insurance purposes
• Basic IT skills and confidence using online systems for onboarding/training
• Ability to work independently and as part of a team
• Flexible and reliable approach to work
• Strong awareness of health & safety requirements

Responsibilities

• Supporting day-to-day catering and hospitality operations
• Serving food and beverages and providing excellent customer service
• Assisting with food preparation and maintaining clean working areas
• Carrying out delivery and driving duties safely and professionally
• Loading, unloading and transporting goods and supplies as required
• Completing relevant paperwork and delivery records accurately
• Maintaining high standards of cleanliness, food safety and health & safety compliance
• Using IT systems to complete online training and onboarding requirements
• Supporting colleagues to ensure the smooth running of services

Skills

Customer service

Delivery

Teamwork

Flexible working

Communication

Job description

At Aramark, we empower our people to create experiences that matter. We share a passion for hospitality, it's at the foundation of everything we do. We believe a career should develop your talents, fuel your passions, and empower your professional growth. No matter what you're pursuing, we can help you reach your full potential. Every day presents a new challenge and opportunity to discover something new about yourself.

Job Description

Aramark UK are currently recruiting for a General Service Assistant / Driver to join our team at Harlow Hill, NE15 0RF. This is a fantastic opportunity for a motivated and reliable individual to take on a varied role, combining customer service, catering support and driving responsibilities within a busy operational environment.

The Role

As a General Service Assistant / Driver, you will provide support across a range of catering and facilities services while also carrying out delivery and driving duties as required. This is a hands‑on role that requires flexibility, excellent customer service skills and the ability to work as part of a team.

Key Responsibilities

• Supporting day-to-day catering and hospitality operations
• Serving food and beverages and providing excellent customer service
• Assisting with food preparation and maintaining clean working areas
• Carrying out delivery and driving duties safely and professionally
• Loading, unloading and transporting goods and supplies as required
• Completing relevant paperwork and delivery records accurately
• Maintaining high standards of cleanliness, food safety and health & safety compliance
• Using IT systems to complete online training and onboarding requirements
• Supporting colleagues to ensure the smooth running of services

What's in it for You?

• £12.71 per hour
• 35 hours per week
• 5 days from 7 on a rotating two-week shift pattern, including early and late shifts
• Access to our Employee Benefits app, including online GP services, an Employee Assistance Programme and hundreds of retail discounts
• Company pension contributions
• Life assurance
• Generous holiday entitlement with the option to buy more
• Excellent training and development opportunities
• Fantastic career progression opportunities, as we LOVE to promote from within
• Be part of a talented and supportive team

Qualifications

What We're Looking For

• Full UK driving licence with a good driving record
• Must be aged 25 or over for driving insurance purposes
• Previous experience in a customer service, catering, delivery or support role is desirable
• Good communication and interpersonal skills
• Basic IT skills and confidence using online systems for onboarding and training
• Ability to work independently and as part of a team
• Flexible and reliable approach to work
• Strong awareness of health & safety requirements

Additional Information

Additional Requirements

Employment is subject to satisfactory right to work checks.

A Basic DBS check is required for this role.

Please note that applicants must be 25 years of age or over to meet driving insurance requirements. Basic IT skills are essential to complete onboarding activities and mandatory online training.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [e-mail]

Any offer of employment for this role will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to the clearance level associated with the role.

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.