General Practice Care Coordinator

Integrated Care System; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Walsall is seeking a Practice Care Coordinator to manage patient appointments and provide administrative support. The ideal candidate has experience in a general practice environment and is proficient in Emis Web. This dynamic role involves multitasking and ensures a high standard of care for patients. Competitive compensation and a supportive team environment are offered.

Qualifications

• Experience working within a busy general practice.
• Expertise in handling patient queries and referrals.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Ensure seamlessoperation of the practice through effective administration.
• Book patient appointments and process medical correspondence.

Skills

Clear, polite telephone manner

Time Management

Performing under pressure

Planning and organising

Experience of working within General Practice

Experience of working with Emis Web

Education

Good standard of general education

GCSE Mathematics C or above

GCSE English C or above

Tools

Word

Excel

Outlook

Emis Web

Job description

Are you great at communicating, highly motivated, well organised withthe ability to perform effectively under pressure? Are you able to workflexibly and multitask?

Would you like to be partof a brand new role within our practice where no two days are the same - frombooking patient appointments, sending referrals, processing medicalcorrespondence to signposting patients to appropriate services. We are lookingfor an experienced, dynamic team player to join our friendly practice team at Streets Corner Surgery

Main duties of the job

The Practice Care Coordinator will work collaboratively across alladministrative areas within the practice. This is a varied key role to includebeing the first point of contact to patients and visitors. Aswell ascommunicating with external secondary services to process and action requests.Ensuring a professional, efficient, seamless service is provided to all ourpatients.

About us

StreetsCorner Surgery is a busy practice with a very dedicated team of cliniciansoffering a range of services to our patients.

Weencourage a friendly yet professional atmosphere.

Weare CQC rated GOOD and strive to deliver a high standard of care to our patientpopulation.

Job responsibilities

Job responsibilities

The following are the core responsibilities of the Practice CareCoordinator. There may be on occasion, a requirement to carry out other tasks;this will be dependent upon factors such as workload and staffing levels:

Responsibility of opening/closing the practice and turning off/onsecurity alarms to ensure the practice is ready to welcome patients and safelysecure at night

Using Word, Excel, Outlook and Emis Web to facilitate the smooth operation of the practice throughefficient and effective administrative support

Monitoring multiple email inboxes and postal mail to ensure appropriateaction taken for incoming correspondence

Checking for new patient registrationforms, change of contact details and complaints

Registering of new and temporary patients

Granting online access to patients, maintaining good working knowledgeof the NHS app, Emis Web and digital procedures including electronic recordaccess and third-party consent whilst ensuring GDPR guidance is followed

Booking appointments and dealing with queries from patients, secondarycare services and external organisations

Signposting patients to services where appropriate

Processing referrals and checking the eRS worklist data

Logging and dealing with requests for reports, letters and copies ofmedical records from patients and external organisations

Taking payments for private letters, reports and medicals

Ensuring mandatory training is competed in a timely manner

Liaising with local pharmacies

Person Specification

Qualifications

• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Experience of working within General Practice
• Experience of working with Emis Web
• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.