General Practice Assistant (GPA)

NHS; Southampton; On-site; GBP 28,000 - 37,000; Full time

Job summary

A caring individual is sought for a varied role at a leading medical practice in Southampton. The successful candidate will provide essential support to GPs and contribute to patient care coordination. Responsibilities include administrative tasks, direct patient contact, and collaboration with a multidisciplinary team. The role values flexibility, communication, and a commitment to patient care.

Qualifications

• Previous experience in General Practice preferred.
• Knowledge of SystmOne or another general practice system advantageous.

Responsibilities

• Provide administrative and communication support for GPs.
• Coordinate patient care within a multidisciplinary team.
• Support clinical and administrative staff in delivering patient care.

Skills

Communication

Multi-tasking

Flexibility

Education

GCSEs or equivalent

Tools

SystmOne

Job description

We are looking for a caring, hardworking individual who will thrive on providing excellent service to our patients in this varied role. You must possess a calm, confident approach; have good communication skills and the ability to multi-task. Flexibility is extremely important, and you must be able to work independently and as part of a team. We are a friendly team that values patient care, customer service, and embracing change within the NHS.

Previous experience in General Practice is preferred. Knowledge of SystmOne or another general practice system would be an advantage. A full training/induction programme will be provided for the successful candidates.

The Surgery is open from 08:00 to 18:30, Monday to Friday.

Main duties of the job

The post-holder will provide administrative and communication support for principal GPs, including a GP partner and salaried GPs within Alma Medical Centre. Responsibilities include supporting GPs in managing and ensuring continuity of care, coordinating patient care within a multidisciplinary team, and supporting clinical and administrative staff in delivering patient care. The role involves direct patient contact, promoting engagement, arranging appointments, supporting care pathways, communicating investigation outcomes, and gathering information for assessment and planning.

Additionally, the post-holder will provide general administrative and operational support to the Principal GP in daily tasks.

About us

Alma Medical Centre is a four-partner practice caring for approximately 10,000 patients in Central Southampton. We are members of the Southampton Central Primary Care Network. The successful candidate will join a well-established team of GPs, ANPs, nurses, HCAs, and administrative staff. The surgery is a community focal point and was rated 'good' in our recent CQC inspection.

Job responsibilities

Salary: Between £28,750 and £36,150 per annum for full-time 37.5 hours/week, depending on skills and experience.

Reporting to: Principal GP (usually a GP Partner).

Job Summary: The post-holder will support GPs with administrative and clinical tasks, including managing patient care and supporting multidisciplinary team coordination. The role involves direct patient contact, promoting engagement, arranging appointments, supporting care pathways, communicating investigation outcomes, and collecting information for assessments.

Additional support includes general administrative and operational tasks for the Principal GP.

Key Responsibilities

1. Clinical, Administrative, and Operational Support

• Arranging appointments, referrals, tests, and follow-ups.
• Assisting with clinical observations/investigations, e.g., urine tests, blood pressure, ECG, phlebotomy.
• Preparing patients for consultations, including digital e-consultations, and taking brief histories.
• Completing forms for GP approval.
• Explaining treatment procedures to patients.
• Liaising with outside agencies and signposting to community services.
• Prioritising clinical post for GPs and supporting with coding and QOF reviews.

2. Health, Safety, and Security

• Promoting safety and security in line with practice policies.
• Using infection control procedures and maintaining clinical areas.
• Participating in performance reviews and professional development.

3. Service Improvement

• Contributing to service evaluation and development.
• Participating in organizational meetings and feedback collection.

4. Quality

• Maintaining quality standards and reporting issues.
• Assessing own performance and contributing to team effectiveness.

5. Equality and Diversity

• Supporting equality, diversity, and patient rights.
• Challenging discrimination and promoting inclusive practices.

6. Information Processes

• Accurate record-keeping and data management.
• Ensuring confidentiality and data security.

7. Confidentiality

• Respecting patient privacy and data protection regulations.

8. Disclosure and Barring Service Check

This role is subject to a DBS check in accordance with legal requirements.

Person Specification

Qualifications

• GCSEs or equivalent, including English and Maths.
• Additional qualifications and experience as detailed in the original description.